Troubleshooting

Problem

Possible Cause and/or Remedy

Oven will not function.

Oven is not connected to electrical power.

 

Have electrician check power circuit breaker,

 

wiring and fuses..

Oven does not operate in

Door is not shut tight enough for automatic

self-clean cycle.

door latch to lock.

 

 

Oven is not clean after

Temperature control knob not rotated all

self-clean cycle.

the way past clean until it stops.

 

 

Broil does not work.

Temperature control knob is rotated too far

 

past broil position.

 

 

Door will not open.

Oven is still in self-clean mode. If oven is

 

hot, door latch will release when a safe

 

temperature is reached

 

 

Oven light will not work.

Light bulb is burned out.

 

Oven is not connected to power.

 

 

Product Care

Service Information

If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

Have the following information readily available.

Model number

Serial number

Date purchased

Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at

1-888-845-4641, or write to:

VIKING RANGE CORPORATION

PREFERRED SERVICE

1803 Hwy 82W

Greenwood, Mississippi 38930 USA

The model and serial number for your oven can be found by opening the door and looking underneath the control panel on the left hand side.

Record the information indicated below. You will need it if service is ever required.

Model no. _____________________ Serial no. ________________________

Date of purchase _______________ Date installed ___________________

Dealer’s name __________________________________________________

Address ________________________________________________________

_______________________________________________________________

If service requires installation of parts, use only authorized parts to insure protection under the warranty.

Keep this manual for future reference.

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Viking RDSOE306SS, RDDOE306SS manual Troubleshooting, Service Information