VTech 6031 Troubleshooting, Problem, Suggestion, Appendix, My caller ID features are

Troubleshooting

Problem	Suggestion
I hear other calls when	• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are
using the telephone.	still other calls, the problem is probably in the wiring or local service. Call your local telephone
	company.
I hear noise in the	• Make sure the telephone line cord is plugged in securely.
cordless handset, and	• Remove and re-insert the battery.
none of the keys or
buttons work.
My caller ID features are	• Caller ID is a subscription service. You must subscribe to this service from your local telephone
not working properly	company for this feature to work on your telephone.
	• The caller may not be calling from an area which supports caller ID.
	• Both you and the caller’s telephone companies must use equipment which are compatible with
	caller ID service.
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.
The system does	• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
not receive caller ID	company.
or the system does	• The caller may not be calling from an area which supports caller ID.
not display caller ID	• Both you and the caller’s telephone companies must use equipment which are compatible with
during call waiting.
	caller ID service.
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.

Appendix

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