VTech CS6129-31, CS6129-32, CS6128-31, CS6129-2, CS6129-52 To one minute for this to take place

Appendix

Troubleshooting

Problem	Suggestion
The answering system	• Make sure your remote access code is correct (page 40).
does not respond to	• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
remote commands.	be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
	answering system.
	• The answering system may not detect the remote access code when your announcement is
	playing. Wait until the announcement is over before entering the code.
	• There may be interference on the telephone line you are using. Press the dial pad keys firmly
	when dialing.
Common cure for	• If the telephone is not responding normally, try putting the cordless handset in the telephone
electronic equipment.	base. If it does not respond, try the following (in the order listed):
	• Disconnect the power to the telephone base.
	• Disconnect the battery on the cordless handset.
	• Wait a few minutes before connecting power to the telephone base.
	• Re-install the battery and place the cordless handset in the telephone base or charger.
	• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
	to one minute for this to take place.

64 www.vtechphones.com