Weber Platinum C manual Troubleshooting, Problem, Check, Cure

Troubleshooting

Problem	Check	Cure
Burners burn with a yellow or	Inspect Weber Spider Stopper	Clean Weber Spider Stopper
orange flame, in conjunction with	Guards for possible obstructions.	Guards. (See Section “Annual
the smell of gas.	(Blockage of holes.)	Maintenance”)
Burner does not light, or flame is	Is fuel hose bent or kinked?	Straighten fuel hose.
low in HIGH position.
	Does the Front burner light with a	If you can light the Front burner with
	match?	a match, then check the Crossover
		Ignition System.
Experiencing flare-ups:	Are you preheating barbecue in the	All burners on high for 10 to 15
	prescribed manner?	minutes for preheating.
	Are the cooking grates and	Clean thoroughly. (See Section
	Flavorizer bars heavily coated with	“Cleaning”)
	burned-on grease?
m CAUTION: Do not line the
bottom tray with aluminum foil.	Is the bottom tray “dirty” and not	Clean bottom tray
	allowing grease to flow into catch
	pan?
Burner flame pattern is erratic.	Are burners clean?	Clean burners. (See Section
Flame is low when burner is on		“General Maintenance”.)
HIGH. Flames do not run the
whole length of the burner tube.
Inside of lid appears to be	The lid is porcelain-on-steel, not	Clean thoroughly. (See Section
“peeling.” (Resembles paint	paint. It cannot “peel”. What you are	“Cleaning”.)
peeling.)	seeing is baked on grease that has
	turned to carbon and is flaking off.
	THIS IS NOT A DEFECT.

If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your region using the contact information sheet provided with your manual.

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