Requesting Assistance or
Setiice
Before calling for assistance or service, please check “Troubleshooting” on page 16. It may
save you the cost of a service call. If you still need help, follow the instructions below.
For service or assistance in the U.S.A.:
1. If you need assistance* . . .
Es4
Call Whirlpool Consumer As-
w
sistance Center telephone
number. Dial toll-free from
anywhere in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend
a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
1-1 Whirlpool has a nationwide
La SERVICE
network of authorized Whirlpool
service companies. Whirlpool
service technicians are trained to
u fulfill the product warranty and
provide after-warranty service, anywhere in the
United States. To locate the authorized Whirl-
pool service company in your area, call our
Consumer Assistance Center teleohone num-
ber (see Step 1) or look in yo;r telephone
directory Yellow Pages under:
*APPLIANCE-HOUSEHOLO- ‘WASHING MACHINES 6
MAJOR, SERWCE & REPAlR DRYERS, SERVICE 6 REPAlR
- See: WhIrlpool Appliances or - See: WhIrlpool Appliances or
Authorized WhIrlpool Service Authorized WhIrlpool Service
(Examp/.srXTZ Service Co.) (ExampkKYZ Sewke Co.)
3. If you need FSP@
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of qualily whenever you need a
replacement part for your Whirlpool
appliance. FSP replacement parts will fit right
and work right, because they are made to the
same exacting specifications used to build
every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied with
how the problem was
solved . . .
l Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest levels
of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
*When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. (See page 2.) This
information will help us respond properly
to your request.
17