Troubleshooting Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Unit does not
run
POSSIBLE CAUSE
l Cycle Control Knob must be in the “CM” position.
l Check to see that power cord is plugged in.
l Check for blown fuse or tripped circuit breaker in electrical supply
to machine.
l Room temperature must be above 66°F (13°C). Otherwise, bin thermo-
stat may sense cold room temperature and shut off even though bin is
not full of ice. Also, unit may not restart once it does shut off.
Unit runs but
l Cycle Control Knob must be in the “ON” position.
produces no ice
l Check water supply to make sure it is open.
l If ice machine is operated at an elevation of 2,000 feet (0.6 km) or more
above sea level, both the bin thermostat and ice thickness thermostat
need to be recalibrated. See Installation Instructions.
Unit runs but
produces very
little ice
l Room temperature may be extremety high, more than 90°F (32°C).
In this case, it is normal for ice production to be low.
l Dirt or lint may be blocking the air flow through the condenser.
Condenser needs to be cleaned.
Grid is not
cutting ice
sheets
l Check to see if the unit has a scale buildup in water and freezing
system. Clean, if necessary.
l Check the grid harness plug to make sure the connection is secure.
Taste in ice
cubes
l There may be an unusually high mineral content in water supply.
Water may need to be filtered or treated.
l Do not store any foods in the ice bin.
l Packaging material not all removed.
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