If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of thii section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) Thii information will help us respond properfy to your request.
1. Before calling for assistance . . .
Performance probbms often result from little things you can find and fii without tools of any kind. Please check the chart hebw for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Nothing will
operate
The mkro- wave oven will not run
Tumtabie will not turn
POSSIBLE CAUSE
The power supply cord is not plugg~gt~~;~; live circuit with the
Ahouseholdfusehasbbwnora circuit breaker has tripped.
The electric company has experi- enced a power failure.
The door is not firmly dosed and latched.
You did not touch START/ENTER.
You did not follow directions exactly.
An operation that was programmed earlier is still running.
Turntable is not correctly in place.
Support is not operating correctly.
SOLUTlON
Plug power supply cord into a live circuit with the proper voltage. (See pages 7 and 9.)
Replace household fuse or reset circuit breaker.
Check electric company for a power failure.
Fhly dose and latch door.
Touch START/ENTER.
Check instructions for the function you are operating.
Touch OFF/CANCEL to cancel previous programming.
Make sure tumtabb is
Remove turntable and restart oven. If turntable support does not move, call an authorized Whirlpool service technician for repair. Cooking without the turntable can give you poor results.
Mkrowavo cooking times seem too long
The electric supply to your home or wall outlets is low or lower than normal.
The cook power is not at the recommended setting.
There is not enough cooking time for the amount of food being woksd.
Your electric company can tell you if the line voltage is low. Your electrician or senke technician can tell you if the outlet voltage is bw.
Check “Microwavecooking chart” on page 33.
Allow for more time when cooking more food at one time.
continued on next page
