To avoid unnecessary service calls, please check the “Troubleshooting you the cost of a service call. If you still need help, follow the instructions
Guide” section. It may save below.
IFYOUNEEDASSISTANCEORSERVICEINU.S.A.
Call the Consumer Assistance Center toll free at
When calling:
Please know the purchase date, and the complete model and serial number of
vour appliance (see the “A Note to You” section). This ;nformaiion will ‘help us better respond to your request.
Our consultants provide assistance with:
l Features and specifications on our full line of appliances
0 Installation information
l Use and maintenance procedures
l Accessory and repair parts sales
0
l Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
0 Referrals to local dealers, service companies, and repair parts distributors
Service technicians are trained to fulfill the product
warranty and provide
To locate the authorized Whirlpool service company in your area, you can also look in your telephone directory Yellow Pages.
IFYOUNEEDREPLACEMEHCPARIS
If you need to order replacement parts, we recommend that you only use FSP’ factory authorized parts. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new ESTATE’ appliance.
I
To locate FSP replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.
FORFURtIlERASSISTANCE
If you need further assistance, you can write to Whirlpool with any question ,s or concerns at:
Estate Brand Home Appliances Consumer Assistance Center
c/o Correspondence Dept. 2000 North
Benton Harbor, Ml 490222692
Please include a daytime phone number in your correspondence.
If the dealer, authorized servicer, and Whirlpool have failed to resolve your problem, you can contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voice consumer views at the highest levels of the major appliance industry. MACAP will in turn inform us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
49
