Repairing Units - Removing Rivets
Only a certified HVAC tech should work on the units. We do not want owners opening the units for their own safety.
1.Unplug the WhisperKOOL unit.
2.Remove the WhisperKOOL unit from the wall mounting and set it on a sturdy workbench.
3.Drill out the rivets on the top panel that hold the case together, using a 5/32 (size) drill bit. This will destroy the rivets.
4.Remove the top off of unit, and carefully remove the insulation (if any) from the top.
5.When replacing the panel, you can use rivets or small metal
Consumer Care Program
The Consumer Care Program is designed to expedite the shipment of a replacement unit to your location quickly in order to get your cellar cooling again.
This program involves contacting our Customer Service department to purchase a replacement unit as the quickest solution. The unit is tested in our controlled environment and is ready for immediate use.
Complete details of our program including pricing are available by contacting our Customer Service department.
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