TROUBLESHOOTING
Before you call
Solutions to Common Problems
Review this list before you call for service. This list covers problems that are not the result of defective materials or workmanship.
PROBLEM | POSSIBLE SOLUTION |
The remote control | • Make sure the remote control batteries are inserted correctly. |
does not work. | • Replace |
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The unit leaves smoke | • Make sure the sensor is not blocked or clogged. |
and odors in the air. | • Move the unit closer to the offending odors. |
| • Replace or wash the filter as needed. |
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The unit seems to | • Replace or wash the filter as needed. |
produce odors. |
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The dust or odor light | • Clear the sensor with a vacuum cleaner, as it may be blocked |
is green, but there is | or clogged. |
still dust/odor in the air. |
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The dust or odor light | • Clear the sensor with a vacuum cleaner, as it may be blocked |
is orange or red, but | or clogged. |
the air seems clean. |
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Unit makes a ticking | • This indicates that the PlasmaWaveTM function is working. |
sound. | If the sound is distracting, turn off this function while you are |
| in the room. |
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Unit interferes with | • Because this unit radiates radio frequency energy, we suggest |
radio or television | you try one or more of the following: |
reception. | - For better reception, adjust the television/radio antenna. |
| - Move the unit away from the affected television/radio. |
| - Plug the unit power cord into an outlet different from the |
| television/radio power cord. |
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The REPLACE FILTER | • Press the FUNCTION and OFF TIMER buttons at the same |
INDICATOR remains lit | time for five seconds. The REPLACE FILTER INDICATOR |
after replacing the filter | will flash five times and turn off. |
cassette. |
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© WINIX INC. 2500 West Higgins Rd, Suite 610, Hoffman Estates IL 60195, USA
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