Troubleshooting, Symptom Possible Cause Solution

5. Troubleshooting

Symptom	Possible Cause	Solution
D5KP does not power up	1. RJ-45 plug crimped	Verify wiring pin-out and RJ-45
	incorrectly; or wiring pin-out of	crimp. Correct by re-crimping
	RJ-45 reversed.	RJ-45 to CAT-5 cable.
	2. Break in CAT-5 between	Check RJ-45 to RJ-45
	Zone and “Head-End”.	connections with cable tester or
		voltmeter.
No control or IR sources	1. Wiring: Incorrect wiring	Verify and correct wiring.
	between D5KP and D5RH.
	IR emitter defective at source.	Replace IR emitter.
Intermittent IR source control	IR flooding	Check to see if ambient light is
		shining on built in IR receiver or
		in direct line with plasma TV
		noise. If the IR indicator is
		flashing when IR is not being
		sent, IR flooding is indicated.
		Disable the built-in IR Receiver.
		Consider use of an external IR
		Receiver.
No audio	Loose speaker wires or bad	Check both ends of speaker
	connection.	wires to ensure proper
		connection.
	Defective speaker(s)	Swap with known good speaker
		and test.
	Source(s) not playing audio	Verify that the source(s) turned
		ON, playing audio, etc. Check
		Tape Monitor settings on A/V or
		Stereo Receiver.
	Zone is in MUTE	Check MUTE Indicator LED on
		D5IP.
	Multi-channel digital audio	Change Audio Source – Digital
	formats (5.1, 7.1 etc.) are not	Output to PCM Stereo.
	supported by D5KP, D5IP,
	D5RH, etc.
Distorted Audio	Source Input Gain too high on	Reduce GAIN DIP switch
	D5RH or D5IP.	settings on D5RH or D5IP.
	Defective/Incompatible speaker	Check for damaged speaker.

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