Returning a Product

Returning a Product

You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex.

When you contact Xantrex to obtain service, be prepared to supply the following information:

•Serial number of your XPower Powerpack

•Date of purchase

•Information about the use of the XPower Powerpack If you are returning a product from the USA or Canada:

1.Obtain an RMA number and a shipping address from Xantrex. Products returned without an RMA number or shipped collect will be refused.

2.Package the unit safely, preferably using the original packing materials. Include the following with your shipment:

•The RMA number

•A copy of your dated proof of purchase

•A return address where the repaired unit can be shipped

•A contact telephone number

•A brief description of the problem

3.Ship the unit to the address provided in Step 1, freight prepaid. Xantrex recommends that you obtain proof of delivery.

47