APPENDIX

Z Preferred Warranty

Z Microsystems provides a Preferred Service Plan under which Z Microsystems will repair or replace and return a defective product to the customer within one week of Z Microsys- tems’ receipt of the defective product.

1-90 days - Z AirSpare Service

91-365 days - Free Parts and Labor

•9-5 EST telephone technical assistance

•Online technical help

•Email product updates

•Guaranteed One Week Turnaround 2nd year - Free Parts and Labor

•9-5 EST telephone technical assistance

•Online technical help

•Email product updates

•Guaranteed One Week Turnaround

3rd year - Free Parts and Labor

•9-5 EST telephone technical assistance

•Online technical help

•Email product updates

•Guaranteed One Week Turnaround

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Doc# 27-0023UM Rev 1.0 Issued 09/04