What to do if …

Rectifying faults

It is possible that faults have been caused by a minor error, which you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

1Warning! Repairs to the appliance are only to be carried out by approved service engineers. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repairing, please contact your specialist dealer or local Service Force Centre.

If the ceramic glass hob is broken, please quote the 3-digit number on the glass hob when contacting customer service.

What to do if …

…the appliance develops a fault or the ceramic glass hob is broken or cracked.

–Switch off all cooking zones.

–Switch off the fuse for the cooking zone or take it out.

… the cooking zones are not working.

Check whether

–the appropriate fuse in the house installation (fuse box) is intact. If fuses are triggered more than once, call a qualified electrician.

–the appliance is switched on properly,

–the control lights on the operating panel are illumi- nated,

–the appropriate cooking zone is switched on,

–the cooking zones are set to the desired heat (see chapter “Cooking”),

–the safety shut-down for the cooking zones has triggered (see chapter “Safety devices”).

… the cooking zones will not switch on.

Check whether

–the operating panel is locked (see chapter “Lock- ing the operating panel”).

–a period of more than 10 seconds elapses after operating the “On/Off” switch and before the se- lected cooking zone comes on (see chapter “Switching on the appliance”.)

–the sensor fields may be partially covered by a damp cloth or by liquid.

…the residual heat indicator suddenly fails to operate except for _ or h.

Check whether

–the “On/Off” switch was activated by mistake.

–the sensor fields may be partially covered by a damp cloth, liquid or similar.

–the safety shut-down was activated.

…the letter _ or h is still displayed by the residual heat indicator after switch- ing off the cooking zones.

Check whether

–the cooking zone has only been on for a short time and is therefore not yet hot enough.

If the cooking zone is hot, please ring customer serv- ice.

… a cooking zone cannot be switched off

Check whether

–the sensor fields may be partially covered by a damp cloth or by liquid.

–the lock mechanism is switched on.

… a cooking zone cannot be switched on

Check whether

–the lock mechanism is switched on.

… the indicator f is flashing

Check whether

–the pan is located on the correct cooking zone,

–the diameter of the pan base is too small for the cooking zone,

–the pan is suitable for induction.

… _ appears on the display

Check whether

–the cooking zone has overheated.

switch off the appropriate cooking zone and let it cool down. Try switching on the cooking zone again using a suitable pan after a few minutes.

–the automatic switch-down for the cooking zone has triggered.

You can reactivate the cooking zone by switching it off and on briefly.

…the power function cannot be switched on?

–Switch off the cooking zone for approx. 10 min- utes.

If this fault occurs repeatedly, check

–whether the requisite ventilation gap between the work surface and the cabinet panel underneath it has been covered over.

–that a sufficiently large ventilation gap was main- tained under the work surface when the appliance was installed (5 mm).

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