Troubleshooting

The following tables provide trouble symptoms, a diagnosis of specific causes, and a recommended action which should result in proper printer operation.

If you are in need of technical assistance, contact your equipment supplier.

Power On Troubleshooting

 

 

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

 

 

 

 

All lights on, but

Internal electronic or

Call a service technician.

 

 

nothing displays on

firmware failure.

 

 

 

the LCD, and the

 

 

 

 

printer locks up.

 

 

 

 

 

 

 

 

 

Printer locks up while

Main Logic Board failure.

Call a service technician.

 

 

running the Power

 

 

 

 

On Self Test.

 

 

 

 

 

 

 

 

 

 

 

 

EEPROM checksum is

Call a service technician.

 

 

EEPROM TEST

 

 

 

 

incorrect.

 

 

 

FAILED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer Troubleshooting

 

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

 

 

 

 

 

For Thermal Transfer:

Load ribbon correctly. See

 

ERROR CONDITION

 

 

 

Ribbon not loaded or

“Ribbon Loading” on page 5.

 

RIBBON OUT

 

 

 

incorrectly loaded.

 

 

 

 

 

 

 

 

 

 

Printer stops;

Ribbon Sensor not detect-

Perform “Media and Ribbon

 

RIBBON light ON,

ing ribbon that is loaded

Sensor Calibration” on

 

ERROR light flashes.

correctly.

page 18.

 

 

 

For Direct Thermal:

 

 

WARNING

 

 

 

 

Ribbon loaded.

Remove ribbon. Load media

 

RIBBON IN

 

 

 

or

correctly. Perform “Media and

 

 

 

 

 

 

 

RIBBON light ON,

 

Media blocking the

Ribbon Sensor Calibration” on

 

ERROR light flashes.

Ribbon Sensor.

page 18.

 

 

 

No media loaded or

Load media correctly. See

 

ERROR CONDITION

 

 

 

incorrectly loaded.

“Media Loading” on page 3.

 

PAPER OUT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer stops;

Misadjusted Media

Check position of the Media

 

MEDIA light ON,

Sensor.

Sensor.

 

ERROR light flashes.

Printer set for non-

Install proper media or reset

 

 

 

continuous media, but

printer for current media type

 

 

 

continuous media is

and perform calibration.

 

 

 

loaded.

 

 

 

 

Printhead is not fully

Close printhead completely.

 

ERROR CONDITION

 

 

 

closed.

 

 

HEAD OPEN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer stops and

Head Open Sensor not

Call a service technician.

 

ERROR light flashes.

working properly.

 

 

 

 

Printhead is overheated.

Allow printer to cool. Printing

 

WARNING

 

 

 

 

resumes when the printhead

 

HEAD TOO HOT

 

 

 

 

 

elements cool to operating

 

 

 

 

 

 

 

 

 

Printer stops and

 

temperature.

 

 

 

 

ERROR light flashes.

 

 

38

170PAX2-Series User’s Guide

Page 42
Image 42
Zebra Technologies 170PAX2TM Power On Troubleshooting, Printer Troubleshooting, For Thermal Transfer, For Direct Thermal

170PAX2TM specifications

Zebra Technologies, a leader in industrial printing solutions, offers the 170PAX2TM printer, a versatile and robust solution targeted towards high-performance applications. Designed for industrial environments, the 170PAX2TM stands out for its advanced features and technologies that elevate operational efficiency and streamline workflows.

One of the key features of the 170PAX2TM is its exceptional printing speed. Capable of producing high-quality labels at a rapid pace, this printer significantly reduces the time required for label production, making it an ideal choice for businesses with large-scale printing needs. The printer supports a broad range of media types and sizes, allowing users to create everything from small labels to larger tags with ease.

Another hallmark of the 170PAX2TM is its rugged design. Built to endure the demanding conditions of industrial settings, this printer features a durable housing that can withstand impacts, dust, and moisture. This durability ensures long-term performance and reliability, reducing maintenance costs and downtime.

In addition to its robust build, the 170PAX2TM incorporates state-of-the-art printing technologies. It utilizes direct thermal and thermal transfer printing methods, providing flexibility for various label materials. The printer's advanced thermal printhead technology ensures sharp, clear images and text, which is essential for barcode clarity and scannability.

The 170PAX2TM also boasts user-friendly features, including a large LCD display that simplifies navigation and operation. With intuitive controls, users can easily adjust settings, monitor print jobs, and perform maintenance tasks with minimal training. The printer also supports various connectivity options, including USB, Serial, and Ethernet, making integration into existing systems straightforward.

The device is also designed with energy efficiency in mind. It features power-saving modes that help reduce energy consumption, contributing to a greener, more sustainable workplace. Additionally, its smaller footprint allows it to fit seamlessly into any production line without taking up excessive space.

Overall, Zebra Technologies' 170PAX2TM printer combines speed, durability, and advanced printing capabilities, making it an invaluable asset for businesses looking to enhance their labeling processes. Whether in warehousing, manufacturing, or distribution, the 170PAX2TM delivers dependable performance that meets the high demands of today's industrial environments.