Troubleshooting

Print Quality Problems

Print Quality Problems

Table 15 identifies problems with print quality, the possible causes, and the recommended solutions.

Table 15 • Print Quality Problems

Problem

Possible Cause

Recommended Solution

 

 

 

 

 

General print

You are using an incorrect

Consult your authorized Zebra reseller or

quality issues

combination of labels and

distributor for information and advice.

 

ribbon for your application.

 

 

 

 

 

 

 

 

 

The printer is set at the incorrect

For optimal print quality, set the print speed to the

 

print speed.

lowest possible setting for your application via

 

 

ZPL II, the driver, or the software. See Adjusting

 

 

Print Speed on page 44.

 

 

 

 

 

 

The printer is set at an incorrect

For optimal print quality, set the darkness to the

 

darkness level.

lowest possible setting for your application via the

 

 

front panel, the driver, or the software. See

 

 

Adjusting Print Darkness on page 44.

 

 

 

 

 

 

The printhead is dirty.

Clean the printhead according to the instructions in

 

 

Printhead and Platen Roller on page 117.

 

 

 

 

Caution • The printhead is hot and can

 

 

 

 

cause severe burns. Allow the printhead

 

 

 

 

to cool.

 

 

 

 

Caution • Observe proper electrostatic

 

 

 

 

safety precautions when handling any

 

 

 

 

static-sensitive components such as

 

 

 

 

circuit boards and printheads.

 

 

 

 

 

There is light

The toggle pressure needs to be

Follow the instructions in Adjust Printhead

printing (or no

adjusted.

Pressure and Toggle Position on page 39.

printing) on the left

 

 

 

Caution • Observe proper electrostatic

or right side of the

 

 

 

safety precautions when handling any

label or the printed

 

 

 

static-sensitive components such as

image is not sharp.

 

 

 

circuit boards and printheads.

 

 

 

 

 

Gray lines on blank

The printhead is dirty.

Clean the printhead according to the instructions in

labels with no

 

Printhead and Platen Roller on page 117.

consistent pattern

 

 

 

Caution • The printhead is hot and can

 

 

 

 

cause severe burns. Allow the printhead

 

 

 

 

to cool.

 

 

 

 

Caution • Observe proper electrostatic

 

 

 

 

safety precautions when handling any

 

 

 

 

static-sensitive components such as

 

 

 

 

circuit boards and printheads.

 

 

 

 

 

130

R110Xi/R170Xi User Guide

23063L-003 Rev. 2 12/23/04