Troubleshooting
Some quick and easy tips to fixing problems yourself.
SYMPTOM | POSSIBLE SOLUTIONS |
|
Snowy picture and unclear sound.
•Check your antenna connection or location.
•Check your cable input.
•Check to see if the TV/VCR button on your VCR has the TV selected.
Multiple images or ‘ghost shadows.’ | • Check your antenna direction and/or location. | |
• Check your cable input. | ||
| ||
| • Make sure the cable from your antenna to your TV is | |
| properly connected. |
Interference: Sharp lines across the screen and unclear sound.
The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment
•If possible increase the distance between your TV and the offending appliance, or shut one of them off.
Normal picture but no sound.
•Check volume levels.
•Make sure the TV is not Muted.
•Try another channel. The problem may be with the broadcast, not your TV.
•Are the Audio cables installed properly?
•Are the wires for external speakers (if you have external speakers) installed properly?
•Make sure your speakers are turned on in the Audio menu.
•If your audio mode is set to SAP, the program may not have SAP.
No picture and unclear sound.
•Are you in TV or cable tuning mode, and should be in the other?
•Make sure output channels on all A/V equipment are on the same channel (3 or 4).
•Check that all connections are tight.
No picture and no sound.
•Is the AC power plugged in?
•Check that your AC power outlet works. (Test it by plugging in something else or try another power outlet.))
•Make sure your brightness and audio controls are set properly.
•Try another channel. The problem may be with the broadcast.
No color, but the sound is O.K.
•Check the color control in the Video menu.
•Try another channel. The problem may be with the broadcast.
Picture has a big black box on it, but the sound is O.K.
•The CC (closed caption) option may be in Text mode. Select Caption 1, in the Captions/Text menu., or OFF in the Captions menu.
Picture has two horizontal black bars, one on top and one on bottom.
•Select correct Aspect Ratio in Special menu or with ARC button.
Missing Secret Lock Code | • If you forgot your password, when the display asks you to enter the secret code, |
| |
| press ‘7’, ‘7’, '7’, ‘7’ on the remote control. |
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