Appendix A

Troubleshooting Tips

The following are some problems you may experience and some possible solutions to remedy the situation.

Problem

My ADSL Bridge modem’s LINK light is solidly lit, but I cannot connect to the Internet.

Solution

There are several issues that could cause this problem. Check these items:

•You modem may not have connected to your Internet service provider. Turn off the modem and then turn it back on and wait a few minutes. If this does not work, try the following, depending on your situation:

!If you are using dynamic IP addressing (DHCP), the modem may not have detected your Internet service provider when it automatically configured itself. Try entering your Internet service provider’s VPI and VCI settings on the Basic Setup page of the Zoom Configuration Manager. If you do not have these values, contact your Internet service provider. For instructions on how to enter these values, perform steps 1–4 of To configure your ADSL Bridge modem to use a static IP address on page 13. However, because you are using DHCP, you should not perform step 5. Instead, specify the following TCP/IP settings: Select Obtain an IP address automatically and Obtain a DNS server address automatically (the latter may be called Enable DNS).

Appendix A: Troubleshooting Tips

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