!If you are using a static IP address, ensure that you entered the correct VPI and VCI settings on the Basic Setup page of the Zoom Configuration Manager. Your Internet service provider should have given you these values. See To configure your ADSL Bridge modem to use a static IP address on page 13 for more information about entering these values.

•Verify that you have specified the correct TCP/IP settings. See Chapter 3: Specifying TCP/IP Settings on page 15 for information about these settings.

•If you are using PPPoE client software, ensure that you have typed your ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13.)

•Verify that your service provider’s ADSL connection is functioning properly. (Place a call to your service provider’s customer support department to verify this.)

Problem

I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 in my Web browser (or I have double-clicked the Zoom icon on my desktop, if it appears), but I am not prompted for a User Name and Password.

Solution

There are several issues that could cause this problem. Check these items:

•Ensure that you changed your TCP/IP settings to use the internal IP address of the modem. This must be done to access the modem’s Web interface. Once you are done using the modem’s Web interface, return the setting to what they were before you logged in to the Zoom Configuration Manager. See To access the Web interface of your ADSL Bridge modem on page 27.

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ADSL Bridge Modem User’s Guide