19

Troubleshooting

19.1 Troubleshooting Overview

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.

•Power, Hardware, Connections, and LEDs

•NAS Starter Utility

•NSA Login and Access

•I Cannot Access The NSA

•Users Cannot Access the NSA

•External USB Drives

•Firmware

•File Transfer

•Networking

•Some Features’ Screens Do Not Display

•Media Server Functions

•Download Service and Broadcatching Functions

•Web Publishing

•Auto Upload

•Package Management

•Backups

19.2Power, Hardware, Connections, and LEDs

The NSA PWR LED does not turn on (no LEDs are on).

•Make sure the NSA is turned on.

•Make sure you are using the power adaptor or cord included with the NSA.

•Make sure the power adaptor or cord is connected to the NSA and plugged in to an appropriate power source. Make sure the power source is turned on.

•Turn the NSA off and on.

•If the problem continues, contact the vendor.

 

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