Chapter 19 Troubleshooting

19.7 External USB Drives

The COPY LED is red.

Copying files from a USB device failed. The USB device may not be compatible with the NSA. Try to save the files onto a computer and then from the computer to the NSA (through the network connection).

19.8 Firmware

I want to know the firmware version on the NSA.

Go to the Status screen. The Firmware field shows you the current firmware version running.

19.9 File Transfer

I want to transfer my file(s) from my local computer or storage device to the NSA.

•After you initialize your hard disk, you can directly access the folders in your NSA and transfer files in the same way you transfer files in your local computer:

1On your Windows computer, click Start > Run or open a web browser.

2Enter \\nsa followed by the number of your model (320 for example) or the Server Name you assigned the NSA. This shows you the folders in the NSA.

3Use drag-and-drop or copy-and-paste to transfer files over to your NSA.

•Use the COPY/SYNC button to transfer files from an external (USB) storage device to the NSA.

•If the file you want to transfer is less than or equal to 2 GB, you can use the NSA Starter Utility’s zPilot screen (see Section 2.5 on page 25).

I want to transfer my file(s) from the NSA to my local computer or storage device.

•After you initialize your hard disk, you can directly access the folders in your NSA and transfer files in the same way you transfer files in your local computer:

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Media Server User’s Guide