Prestige 660RU-Tx Series User’s Guide

30.3 Problems with the DSL LED

Table 76 Troubleshooting the DSL LED

PROBLEM

CORRECTIVE ACTION

 

 

The DSL LED is

Check the telephone wire and connections between the Prestige DSL port and the

off.

wall jack.

 

Make sure that the telephone company has checked your phone line and set it up

 

for DSL service.

 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to

 

Chapter 12 Maintenance (web configurator) or Chapter 24 System Information and

 

Diagnosis (SMT).

30.4 Problems with the LAN Interface

Table 77 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

If the 10M/100M LEDs on the front panel are both off, refer to the Problems

Prestige from the

with the LAN LED section.

LAN.

Make sure that the IP address and the subnet mask of the Prestige and your

 

computer(s) are on the same subnet.

I cannot ping any

If the 10M/100M LEDs on the front panel are both off, refer to the Problems

computer on the LAN.

with the LAN LED section.

 

Make sure that the IP address and the subnet mask of the Prestige and the

 

computers are on the same subnet.

30.5 Problems with the WAN Interface

Table 78 Troubleshooting the WAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP.

The username and password apply to PPPoE and PPPoA encapsulation only.

 

 

Make sure that you have entered the correct Service Type, User Name and

 

Password (be sure to use the correct casing). Refer to Chapter 6 WAN Setup

 

(web configurator) or Chapter 17 Internet Access (SMT).

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Chapter 30 Troubleshooting