Prestige 660RU-Tx Series User’s Guide

30.8 Problems with the Web Configurator

Table 81 Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Refer to the Quick Start Guide for hardware connections.

the web

Make sure that there is not an SMT console session running.

configurator.

Check that you have enabled web service access. If you have configured a secured

 

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

For WAN access, you must configure remote management to allow server access

 

from the Wan (or all). Refer to the chapters on remote management for details.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for

 

LAN access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See also the Problems with Remote Management section.

 

 

30.9 Problems with Remote Management

Table 82 Troubleshooting Remote Management

PROBLEM

CORRECTIVE ACTION

 

 

I cannot remotely

Refer to the Remote Management Limitations section in Chapter 10 Remote

manage the

Management Configuration for scenarios when remote management may not be

Prestige from the

possible.

LAN or WAN.

 

Use the Prestige’s WAN IP address when configuring from the WAN.

 

 

Use the Prestige’s LAN IP address when configuring from the LAN.

 

 

 

Refer to for instructions on checking your LAN connection.

 

 

 

Refer to the Problems with the LAN Interface section for instructions on checking

 

your WAN connection.

 

See also the Problems with the Web Configurator section.

 

 

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Chapter 30 Troubleshooting