Prestige 660RU-Tx Series User’s Guide

30.6 Problems with Internet Access

Table 79 Troubleshooting Internet Access

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Make sure the Prestige is turned on and connected to the network.

the Internet.

If the DSL LED is off, refer to the Problems with the DSL LED section.

 

 

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or

 

the section on Internet Access (SMT).

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 14

 

Menu 1 General Setup for details.

Internet

Check the schedule rules. Refer to Chapter 29 Call Scheduling (SMT).

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to

disconnects.

Chapter 6 WAN Setup (web configurator) or Chapter 18 Remote Node Configuration

 

(SMT).

 

Contact your ISP.

 

 

30.7 Problems with the Password

Table 80 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The username is “admin”. The default password is “1234”. The Password and

access the

Username fields are case-sensitive. Make sure that you enter the correct password

Prestige.

and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file (Refer to the Resetting the Prestige section in Chapter 2

 

Introducing the Web Configurator). This restores all of the factory defaults including the

 

password.

Chapter 30 Troubleshooting

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