Chapter 6 Troubleshooting

4If this does not work, you have to reset the GPON Device to its factory defaults. See Section 1.5 on page 7.

6.4Internet Access

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected.

The PON LED turns red if the optical transceiver has malfunctioned or the fiber cable is not connected or is broken or damaged enough to break the PON connection.

The PON LED turns orange if the GPON Device’s PON port is physically connected but not registered. If the service provider gave you an SLID to use, make sure you entered the SLID correctly (see Section 5.2 on page 17). It is case-sensitive, so make sure [Caps Lock] is not on.

See Section 1.4 on page 6 for details about the other LEDs.

2Make sure you entered the ISP account information correctly in your computer. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3Disconnect all the cables from your GPON Device, and follow the directions in the Quick Start Guide again.

4If the problem continues, contact the ISP.

I cannot access the Internet anymore. I had access to the Internet (with the GPON Device), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. The PON LED turns red if the optical transceiver has malfunctioned or the fiber cable is not connected or is broken or damaged enough to break the PON connection. See Section 1.4 on page 6 for details about the other LEDs.

2Turn the GPON Device off and on.

3If the problem appears to be the GPON Device, contact the ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs (see Section 1.4 on page 6). If the GPON Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

 

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PMG1006-B20A User’s Guide