21

Troubleshooting

This chapter covers potential problems and possible remedies.

21.1 Problems Starting Up the Switch

Table 69 Troubleshooting the Start-Up of Your Switch

PROBLEM

CORRECTIVE ACTION

None of the LEDs

Check the power connection and make sure the power source is turned on.

turn on when you

 

If the error persists, you may have a hardware problem. In this case, you should

turn on the switch.

 

contact your vendor.

21.2 Problems Accessing the Switch

Table 70 Troubleshooting Accessing the Switch

PROBLEM

CORRECTIVE ACTION

I cannot

The administrator username is “admin”. The default administrator password is “1234”.

access the

The username and password are case-sensitive. Make sure that you enter the correct

web

password and username using the proper casing. If you have changed the password

configurator.

and have now forgotten it, you will need to reset the switch to its factory defaults.

 

Press the RESET button on the front panel of the switch for one second and the

 

switch automatically reloads its default configuration file. The IP address of the switch

 

reverts to “192.168.1.1”.

 

Your computer’s and the switch’s IP addresses must be on the same subnet.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

 

 

21.2.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

 

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ES-1552 User’s Guide