10. Troubleshooting
10.3 Memory Overflow
10.4 Call Service
The copier is equipped with an integrated image memory, into which originals are scanned and from which the information is printed. The remaining memory capacity is displayed in the top part of the screen. If extensive documents are scanned, or if many originals should be copied with high resolution, this can use the complete memory capacity. In this case a user prompt like the one on the left will be displayed. You can decide to copy the originals already scanned or to abandon the job and start again with fewer originals resp. different functions.
In any case, check that already printed copy sets are complete.
Advice:
If this problem frequently occurs with your applications, you should contact your Konica service with regard to an extension to the image memory.
If an electronic problem occurs, which can only be rectified by an authorized Konica service technician, the information shown on the left is displayed on the screen.
–Note down the error code and the telephone number of the Konica service.
–Switch off the power switch and the main power switch on the left side of the copier, and unplug it from the socket.
–Call the Konica service, and report the error code.
Advice: Overriding of Problems
As far as possible, parts of the system might still be available, even when an electronic problem occurs. In this case, corres- ponding information will be displayed, prompting you to isolate the faulty component by pressing AUTO RESET. After this, switch the unit off and on; and copying will again be possible.
Important: Do not forget to report the problem to the Konica service anyway, quoting the corresponding error code.
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