Lenovo 3000 J Series manual Troubleshooting and diagnostics, Basic troubleshooting, Symptom Action

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Chapter 7. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 8, “Getting information, help, and service,” on page 61 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problem.

Symptom	Action

The computer does not start	Verify that:
when you press the power	v The power cord is plugged into the rear of the computer and into a working
button.	electrical outlet.
	electrical outlet.
	v If your computer has a secondary power switch on the back of the computer,
	ensure that it is switched on.
	v The power indicator on the front of the computer is on.
	v The voltage is set to the correct setting for your country.
	If you cannot correct the problem, have the computer serviced. Refer to the
	warranty and safety information that is provided with your computer for a list of
	service and support telephone numbers.

The monitor screen is blank.	Verify that:
	v The monitor cable is securely attached to the rear of the monitor and to the
	rear of the computer.
	v The monitor power cord is plugged into the monitor and into a working
	electrical outlet.
	v The monitor is turned on and the brightness and contrast controls are set
	correctly.
	v The voltage is set to the correct setting for your country.
	v The monitor signal cable is securely connected to the monitor and to the
	monitor connector on the computer.
	Note: If your computer has two monitor connectors, verify that your monitor is
	connected to the one in the AGP option connector rather than the one in the rear
	of the system board. For more information, “Connecting your computer” on page
	3.
	If you cannot correct the problem, have the computer serviced. Refer to the
	warranty and safety information that is provided with your computer for a list of
	service and support telephone numbers.

© Lenovo 2005, 2007. Portions © IBM Corp. 2005.

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Contents User Guide Lenovo 3000 J Series Page Lenovo 3000 J Series Page Contents Getting information, help Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersViii User Guide Plugs and outlets Voltage-selection switchExtension cords and related devices Heat and product ventilation External devicesBatteries Operating environment To connect To disconnect Electrical current safety informationLithium battery notice Laser compliance statement Modem safety informationAdditional safety information Power supply statementData safety Cleaning and maintenanceIntroduction Xvi User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 User Guide Completing important tasks Turning on powerFinishing the software installation Shutting down the computer Installing other operating systemsUpdating your operating system Updating your antivirus softwareFeatures Installing optionsMemory Input/output features Available options Handling static-sensitive devices SpecificationsTools required Installing external options Locating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device drivers Removing the cover Identifying parts on the system board Locating componentsUser Guide Installing options What to do next Installing memoryInstalling adapters Secure the adapter with the screw as shown Drive specifications Installing internal drivesUser Guide Installing a drive User Guide Installing options Connecting the first CD drive or DVD drive Connecting a serial ATA hard disk drive Installing security featuresPadlock loop Password protectionChanging the battery Installing options Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsSetting, changing, and deleting a password Password considerationsUser Password Administrator PasswordSelecting a temporary startup device Using Security Profile by DeviceSelecting a startup device Changing the startup device sequence Advanced settingsExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing Bios from a diskette User Guide Symptom Action Troubleshooting and diagnosticsBasic troubleshooting Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsCreating diagnostic diskettes Optical mouse Cleaning the mousePC-Doctor for Windows PE Non-optical mouse Troubleshooting and diagnostics User Guide Lenovo Care Getting information, help, and serviceInformation resources Online Books folderWarranty and safety Access HelpCalling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex 14, 22, 23 Page Part Number