Lenovo 3000 J Series manual Diagnostic programs

Page 72

Symptom

Action

 

 

The keyboard does not work.

Verify that:

The computer does not respond

v The computer is turned on.

to the keyboard.

v The monitor is turned on and the brightness and contrast controls are set

 

 

correctly.

 

v The keyboard is securely connected to the keyboard connector on the front or

 

rear of the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

warranty and safety information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The Enhanced Performance USB

Verify that:

Keyboard does not work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

warranty and safety information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the front or rear of

 

 

the computer.

 

v The mouse is clean. Refer to “Cleaning the mouse” on page 57 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

warranty and safety information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk. See “Selecting a startup

 

device” on page 49 for more information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

warranty and safety information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the

system starts.

 

warranty and safety information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

54User Guide

Page 71 Page 73
Image 72
Page 71 Page 73
Contents User Guide Lenovo 3000 J Series Page Lenovo 3000 J Series Page Contents Getting information, help Important safety information Conditions that require immediate actionGeneral safety guidelines Service and upgradesPower cords and power adapters Static electricity preventionViii User Guide Voltage-selection switch Extension cords and related devicesPlugs and outlets External devices BatteriesHeat and product ventilation Operating environment Electrical current safety information Lithium battery noticeTo connect To disconnect Modem safety information Laser compliance statementPower supply statement Data safetyCleaning and maintenance Additional safety informationIntroduction Xvi User Guide Arranging your workspace ComfortGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerUser Guide Setting up your computer User Guide 1394 User Guide Turning on power Finishing the software installationCompleting important tasks Installing other operating systems Updating your operating systemUpdating your antivirus software Shutting down the computerInstalling options FeaturesMemory Input/output features Available options Specifications Tools requiredHandling static-sensitive devices Installing external options Locating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device drivers Removing the cover Locating components Identifying parts on the system boardUser Guide Installing options Installing memory What to do nextInstalling adapters Secure the adapter with the screw as shown Installing internal drives Drive specificationsUser Guide Installing a drive User Guide Installing options Connecting the first CD drive or DVD drive Installing security features Connecting a serial ATA hard disk drivePassword protection Changing the batteryPadlock loop Installing options Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Using the Setup Utility Starting the Setup Utility programViewing and changing settings Using passwordsPassword considerations User PasswordAdministrator Password Setting, changing, and deleting a passwordUsing Security Profile by Device Selecting a startup deviceSelecting a temporary startup device Advanced settings Exiting from the Setup Utility programChanging the startup device sequence Using system programs Updating flashing Bios from a disketteUpdating system programs User Guide Troubleshooting and diagnostics Basic troubleshootingSymptom Action Diagnostic programs PC-Doctor for Windows PC-Doctor for DOSCreating diagnostic diskettes Cleaning the mouse PC-Doctor for Windows PEOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Getting information, help, and service Information resourcesOnline Books folder Lenovo CareAccess Help Warranty and safetyHelp and service Using the documentation and diagnostic programsCalling for service Using other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsLow speaker volume Set Pulse dial as defaultSet Tone Dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex 14, 22, 23 Page Part Number
Top Page Image Contents