Lenovo 3000 J Series manual Using other services, Purchasing additional services

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For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the warranty and safety information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call and have the following information available:

vMachine type and model

vSerial numbers of your hardware products

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support/, click Warranty, and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at http://www.lenovo.com.

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Contents User Guide Lenovo 3000 J Series Page Lenovo 3000 J Series Page Contents Getting information, help Important safety information Conditions that require immediate actionGeneral safety guidelines Service and upgradesPower cords and power adapters Static electricity preventionViii User Guide Extension cords and related devices Voltage-selection switchPlugs and outlets Batteries External devicesHeat and product ventilation Operating environment Lithium battery notice Electrical current safety informationTo connect To disconnect Modem safety information Laser compliance statementCleaning and maintenance Power supply statementData safety Additional safety informationIntroduction Xvi User Guide Comfort Arranging your workspaceGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerUser Guide Setting up your computer User Guide 1394 User Guide Finishing the software installation Turning on powerCompleting important tasks Updating your antivirus software Installing other operating systemsUpdating your operating system Shutting down the computerInstalling options FeaturesMemory Input/output features Available options Tools required SpecificationsHandling static-sensitive devices Installing external options Locating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device drivers Removing the cover Locating components Identifying parts on the system boardUser Guide Installing options Installing memory What to do nextInstalling adapters Secure the adapter with the screw as shown Installing internal drives Drive specificationsUser Guide Installing a drive User Guide Installing options Connecting the first CD drive or DVD drive Installing security features Connecting a serial ATA hard disk driveChanging the battery Password protectionPadlock loop Installing options Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Viewing and changing settings Using the Setup UtilityStarting the Setup Utility program Using passwordsAdministrator Password Password considerationsUser Password Setting, changing, and deleting a passwordSelecting a startup device Using Security Profile by DeviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsChanging the startup device sequence Updating flashing Bios from a diskette Using system programsUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs PC-Doctor for Windows PC-Doctor for DOSCreating diagnostic diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Online Books folder Getting information, help, and serviceInformation resources Lenovo CareAccess Help Warranty and safetyUsing the documentation and diagnostic programs Help and serviceCalling for service Using other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsSet Tone Dial as default Low speaker volumeSet Pulse dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex 14, 22, 23 Page Part Number
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