Lenovo 3000 J Series Getting information, help, and service, Information resources, Lenovo Care

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Chapter 8. Getting information, help, and service

If you need help, service, or technical assistance or just want more information about products manufactured by Lenovo, you will find a wide variety of sources available from Lenovo to assist you.

Information resources

This section provides information on how to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. In addition to this User Guide you are reading, the Hardware Replacement Guide is also available in the Online Books folder.

The Hardware Replacement Guide provides step-by-step instructions for replacing Customer Replacement Units (CRUs) in your computer. CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, open the Start menu from the Windows desktop, select All Programs, select Online Books, and click Online Books. Double-click on the appropriate publication for your computer. The publications also are available on the Lenovo Web site at http://www.lenovo.com.

Notes:

1.These publications are in Portable Document Format (PDF) format, which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at http://www.lenovo.com/ support/.

3.If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer, go to the Adobe Web site at http://www.adobe.com and download the version you want to use.

Lenovo Care

The Lenovo Care program combines innovative tools, services, and support to help increase productivity and spend less time worrying about computer problems.

The Lenovo Care program organizes your major tasks, your most frequently used applications and support tools, and provides easy access to:

vQuick Links that are shortcuts to tools for:

–Managing multimedia software

–Starting a data backup

–Launching Lenovo PC Support

© Lenovo 2005, 2007. Portions © IBM Corp. 2005.

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Contents User Guide Lenovo 3000 J Series Page Lenovo 3000 J Series Page Contents Getting information, help Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersViii User Guide Extension cords and related devices Voltage-selection switchPlugs and outlets Batteries External devicesHeat and product ventilation Operating environment Lithium battery notice Electrical current safety informationTo connect To disconnect Laser compliance statement Modem safety informationAdditional safety information Power supply statementData safety Cleaning and maintenanceIntroduction Xvi User Guide Comfort Arranging your workspaceGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 User Guide Finishing the software installation Turning on powerCompleting important tasks Shutting down the computer Installing other operating systemsUpdating your operating system Updating your antivirus softwareFeatures Installing optionsMemory Input/output features Available options Tools required SpecificationsHandling static-sensitive devices Installing external options Locating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device drivers Removing the cover Identifying parts on the system board Locating componentsUser Guide Installing options What to do next Installing memoryInstalling adapters Secure the adapter with the screw as shown Drive specifications Installing internal drivesUser Guide Installing a drive User Guide Installing options Connecting the first CD drive or DVD drive Connecting a serial ATA hard disk drive Installing security featuresChanging the battery Password protectionPadlock loop Installing options Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsSetting, changing, and deleting a password Password considerationsUser Password Administrator PasswordSelecting a startup device Using Security Profile by DeviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsChanging the startup device sequence Updating flashing Bios from a diskette Using system programsUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsCreating diagnostic diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Lenovo Care Getting information, help, and serviceInformation resources Online Books folderWarranty and safety Access HelpUsing the documentation and diagnostic programs Help and serviceCalling for service Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex 14, 22, 23 Page Part Number