Lenovo 3000 J Series manual PC-Doctor for Windows, PC-Doctor for DOS

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vPC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start)

Notes:

1.You can download the latest version of the PC-Doctor for Windows or PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. Type your machine type into the Use Quick Path field and click Go to find the downloadable files that are specific to your computer.

2.If you are unable to isolate and repair the problem yourself after you run PC-Doctor for Windows and depending upon your machine type and model, PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. (The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your computer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you either have PC- Doctor for DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace.

Note: Be sure to create a diagnostic CD image or diagnostic diskettes in case you

are unable to run PC-Doctor for DOS from the Rescue and Recovery workspace.

Creating a diagnostic CD image

To create a diagnostic CD image, download a self-starting bootable CD image (known as an .iso image) of the diagnostic program from http://www.lenovo.com/support/. After you download the image, you can create the CD using any CD burning software.

If your computer does not have a CD burner or you do not have Internet access, see “Creating diagnostic diskettes” on page 56.

Chapter 7. Troubleshooting and diagnostics 55

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Contents User Guide Lenovo 3000 J Series Page Lenovo 3000 J Series Page Contents Getting information, help Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersViii User Guide Extension cords and related devices Voltage-selection switchPlugs and outlets Batteries External devicesHeat and product ventilation Operating environment Lithium battery notice Electrical current safety informationTo connect To disconnect Laser compliance statement Modem safety informationData safety Power supply statementCleaning and maintenance Additional safety informationIntroduction Xvi User Guide Comfort Arranging your workspaceGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 User Guide Finishing the software installation Turning on powerCompleting important tasks Updating your operating system Installing other operating systemsUpdating your antivirus software Shutting down the computerFeatures Installing optionsMemory Input/output features Available options Tools required SpecificationsHandling static-sensitive devices Installing external options Locating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device drivers Removing the cover Identifying parts on the system board Locating componentsUser Guide Installing options What to do next Installing memoryInstalling adapters Secure the adapter with the screw as shown Drive specifications Installing internal drivesUser Guide Installing a drive User Guide Installing options Connecting the first CD drive or DVD drive Connecting a serial ATA hard disk drive Installing security featuresChanging the battery Password protectionPadlock loop Installing options Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsUser Password Password considerationsAdministrator Password Setting, changing, and deleting a passwordSelecting a startup device Using Security Profile by DeviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsChanging the startup device sequence Updating flashing Bios from a diskette Using system programsUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsCreating diagnostic diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo CareWarranty and safety Access HelpUsing the documentation and diagnostic programs Help and serviceCalling for service Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsSet Pulse dial as default Low speaker volumeSet Tone Dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex 14, 22, 23 Page Part Number
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