Lenovo Y710 warranty Troubleshooting, Frequently Asked Questions

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Chapter 4. Troubleshooting

Frequently Asked Questions ---------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “Lenovo IdeaPad Y710 Setup Poster”.

What safety precautions should I follow when using my computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my computer?

See “Read This First” on page ii, and also See “Chapter 6. Safety, Use, and Care Information” on page 68 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix B. Customer Replaceable Units (CRUs)” on page 80 of this guide.

My computer is not operating properly.

Study the relevant information in Chapter 2.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see OneKey Recovery User Guide.

How can I contact the Customer Support Center?

See “Chapter 5. Getting Help and Service” on page 65 of this Guide. For the phone numbers of the Customer Support Center nearest to you, See “Lenovo Warranty Service Telephone Numbers” on page 79.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix A. Warranty Information” on page 77.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Wireless LAN antennas Integrated cameraTouch inductive panel and Multi-media buttons Power buttonGetting to Know Your Computer Computer display Novo buttonAC power adapter jack Getting to Know Your ComputerGetting to Know Your Computer Fan louvers Hdmi connector Specific models onlyIeee 1394 connector VGA portRight-side View Security keyhole Getting to Know Your Computer Optical driveTV-in jack Specific models only Battery latch spring loaded Battery latch manualBattery pack Getting to Know Your Computer 2nd Hard Disk Drive SubwooferFront View Bass switch Getting to Know Your Computer System status indicatorsWireless device switch Multi-media reader slotBackground Lighting „ Putting your computer to Sleep „ Shutting Down Your computer„ Switching between wide screen and normal screen Adjusting the display„ Adjusting the brightness Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Touch inductive panel and multi-media buttonsUsing Your Computer Touch inductive panel ~ Multi-media buttons ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only For details, see OneKey Recovery User Guide „ Novo buttonNum Lock System status indicatorsDrive in use Battery Status Indicator Using Your Computer Caps LockPower Indicator Wireless Device Indicator„ Ejecting a disc Using the optical drive„ Inserting a disc Slot-in type„ Playing CDs/DVDs/Blu-ray Disc Media „ Copying files to CDs/DVDs„ Inserting a memory card „ Removing a memory cardUsing the TV function Specific models only „ Playing CDs„ Listening to music files „ Watching TV „ Watching video files„ Viewing photos „ Using Lenovo Remote Specific models only Navigate ShuttleCenter menuTo take pictures Using the Integrated Camera„ Using EasyCapture To view your picturesTo record a video To view your videosUsing the HaloLighting Using the Internet „ Using LAN port„ Using wireless LAN „ Using modem portTo register your face „ Using VeriFaceSecuring your computer „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor PasswordTo set a User Password Select Set Supervisor Password, and press the Enter keyChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer „ Your Computer Batteries Using battery and AC adapter„ Checking Battery Status „ Using the AC Adapter „ Charging the Battery „ Handling the BatteryUsing Your Computer Using external devices Connecting an Ieee 1394 device Using external devices„ Removing a PCI Express card Connecting a PC card device„ Inserting a PCI Express card Connecting an external display „ Connecting a VGA monitorConnecting a computer „ Connecting a DVI monitor Specific models onlyConnecting a headphone and audio device „ Switch between headphone/SPDIFConnecting an external microphone „ Enabling Bluetooth communicationsTroubleshooting Frequently Asked Questions™ Note „ Display ProblemsTroubleshooting „ Sleep or Hibernation Problems „ a Password Problem„ Keyboard Problems Troubleshooting Screen is unreadable or distorted „ Computer Screen ProblemsScreen is blank „ Sound Problems Incorrect characters appear on the screen„ a Startup Problem „ Battery Problems„ a Hard Disk Drive Problem Computer does not start from a device you want „ Other ProblemsYour computer does not respond Getting Help and Service Getting Help on the WebGetting Help and Service Calling the Customer Support CenterGetting Help around the World Safety, Use, and Care Information „ Be Careful about Where and How You Work„ Carry Your Computer Properly Safety, Use, and Care Information„ Be Gentle with Your Computer „ Other Important Tips „ Take Care in Setting Passwords„ Handle Storage Media and Drives Properly „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Storage device ProcessorMemory DisplayExpressCard slot Wireless featuresInterface Optical driveSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice Wireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ European Union EMC Directive Conformance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ Japanese Vcci Class B Statement „ General Recycling StatementEU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Problems Index