Lenovo Y710 warranty Battery Problems, a Hard Disk Drive Problem, a Startup Problem

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Chapter 4. Troubleshooting

Battery Problems

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

For details, See “Checking Battery Status” in Chapter 2.

Your computer shuts down before the battery status indicator shows empty. -or-

Your computer operates after the battery status indicator shows empty.

Discharge and recharge the battery.

The operating time for a fully charged battery is short.

For details, see “Handling the Battery” in Chapter 2.

The computer does not operate with a fully charged battery.

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

The battery does not charge.

For details, see “Handling the Battery” in Chapter 2.

A Hard Disk Drive Problem

The hard disk drive does not work.

In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly.

A Startup Problem

The Microsoft® Windows operating system will not start.

Use the OneKey Recovery to help solve or identify your problem. For details about OneKey Recovery, see OneKey Recovery User Guide.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Wireless LAN antennas Integrated cameraPower button Getting to Know Your Computer Computer displayTouch inductive panel and Multi-media buttons Novo buttonAC power adapter jack Getting to Know Your ComputerHdmi connector Specific models only Ieee 1394 connectorGetting to Know Your Computer Fan louvers VGA portRight-side View Security keyhole Getting to Know Your Computer Optical driveTV-in jack Specific models only Battery latch spring loaded Battery latch manualBattery pack Getting to Know Your Computer 2nd Hard Disk Drive SubwooferFront View Getting to Know Your Computer System status indicators Wireless device switchBass switch Multi-media reader slotBackground Lighting „ Putting your computer to Sleep „ Shutting Down Your computerAdjusting the display „ Adjusting the brightness„ Switching between wide screen and normal screen Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Touch inductive panel and multi-media buttonsUsing Your Computer Touch inductive panel ~ Multi-media buttons ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only For details, see OneKey Recovery User Guide „ Novo buttonNum Lock System status indicatorsDrive in use Using Your Computer Caps Lock Power IndicatorBattery Status Indicator Wireless Device IndicatorUsing the optical drive „ Inserting a disc„ Ejecting a disc Slot-in type„ Playing CDs/DVDs/Blu-ray Disc Media „ Copying files to CDs/DVDs„ Inserting a memory card „ Removing a memory cardUsing the TV function Specific models only „ Playing CDs„ Listening to music files „ Watching TV „ Watching video files„ Viewing photos „ Using Lenovo Remote Specific models only Navigate ShuttleCenter menuUsing the Integrated Camera „ Using EasyCaptureTo take pictures To view your picturesTo record a video To view your videosUsing the HaloLighting Using the Internet „ Using LAN port„ Using wireless LAN „ Using modem portTo register your face „ Using VeriFaceSecuring your computer „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor PasswordTo set a User Password Select Set Supervisor Password, and press the Enter keyChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer „ Your Computer Batteries Using battery and AC adapter„ Checking Battery Status „ Using the AC Adapter „ Charging the Battery „ Handling the BatteryUsing Your Computer Using external devices Connecting an Ieee 1394 device Using external devices„ Removing a PCI Express card Connecting a PC card device„ Inserting a PCI Express card Connecting an external display „ Connecting a VGA monitorConnecting a computer „ Connecting a DVI monitor Specific models onlyConnecting a headphone and audio device „ Switch between headphone/SPDIFConnecting an external microphone „ Enabling Bluetooth communicationsTroubleshooting Frequently Asked Questions™ Note „ Display ProblemsTroubleshooting „ Sleep or Hibernation Problems „ a Password Problem„ Keyboard Problems Troubleshooting Screen is unreadable or distorted „ Computer Screen ProblemsScreen is blank „ Sound Problems Incorrect characters appear on the screen„ a Startup Problem „ Battery Problems„ a Hard Disk Drive Problem Computer does not start from a device you want „ Other ProblemsYour computer does not respond Getting Help and Service Getting Help on the WebGetting Help and Service Calling the Customer Support CenterGetting Help around the World Safety, Use, and Care Information „ Be Careful about Where and How You Work„ Carry Your Computer Properly Safety, Use, and Care Information„ Be Gentle with Your Computer „ Other Important Tips „ Take Care in Setting Passwords„ Handle Storage Media and Drives Properly „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Processor MemoryStorage device DisplayWireless features InterfaceExpressCard slot Optical driveSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice Wireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ European Union EMC Directive Conformance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ Japanese Vcci Class B Statement „ General Recycling StatementEU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Problems Index