Lenovo Y710 warranty Other Problems, Your computer does not respond

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Chapter 4. Troubleshooting

Other Problems

Your computer does not respond.

To turn off your computer, press and hold the Power button for 4 seconds or more. If the computer still does not respond, remove the AC adapter and the battery.

Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network.

The computer does not start from a device you want.

See the Boot menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.

Also make sure that the device from which the computer starts is enabled. In the Boot menu in the BIOS Setup Utility, make sure that the device is included in the “Boot Device Priority” list.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Integrated camera Wireless LAN antennasGetting to Know Your Computer Computer display Power buttonTouch inductive panel and Multi-media buttons Novo buttonGetting to Know Your Computer AC power adapter jackIeee 1394 connector Hdmi connector Specific models onlyGetting to Know Your Computer Fan louvers VGA portRight-side View Getting to Know Your Computer Optical drive TV-in jack Specific models onlySecurity keyhole Battery latch manual Battery packBattery latch spring loaded Subwoofer Getting to Know Your Computer 2nd Hard Disk DriveFront View Wireless device switch Getting to Know Your Computer System status indicatorsBass switch Multi-media reader slotBackground Lighting „ Shutting Down Your computer „ Putting your computer to Sleep„ Adjusting the brightness Adjusting the display„ Switching between wide screen and normal screen Using Your ComputerUsing the Touch Pad „ Numeric Keypad Using the KeyboardFn + PrtSc/SysRq System request „ Function Key Combinations„ Touch inductive panel and multi-media buttons Special keys and buttonsMulti-media buttons ~ Using Your Computer Touch inductive panel ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only „ Novo button For details, see OneKey Recovery User GuideSystem status indicators Drive in useNum Lock Power Indicator Using Your Computer Caps LockBattery Status Indicator Wireless Device Indicator„ Inserting a disc Using the optical drive„ Ejecting a disc Slot-in type„ Copying files to CDs/DVDs „ Playing CDs/DVDs/Blu-ray Disc Media„ Removing a memory card „ Inserting a memory card„ Playing CDs Using the TV function Specific models only„ Listening to music files „ Watching video files „ Viewing photos„ Watching TV Navigate ShuttleCenter menu „ Using Lenovo Remote Specific models only„ Using EasyCapture Using the Integrated CameraTo take pictures To view your picturesTo view your videos To record a videoUsing the HaloLighting „ Using LAN port Using the Internet„ Using modem port „ Using wireless LAN„ Using VeriFace Securing your computerTo register your face „ Using Passwords Changing or Removing the Supervisor Password To set a Supervisor PasswordSelect Set Supervisor Password, and press the Enter key To set a User PasswordHard Disk Passwords Changing or Removing the User PasswordTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer Using battery and AC adapter „ Checking Battery Status„ Your Computer Batteries „ Using the AC Adapter „ Handling the Battery „ Charging the BatteryUsing Your Computer Using external devices Using external devices Connecting an Ieee 1394 deviceConnecting a PC card device „ Inserting a PCI Express card„ Removing a PCI Express card „ Connecting a VGA monitor Connecting an external display„ Connecting a DVI monitor Specific models only Connecting a computer„ Switch between headphone/SPDIF Connecting a headphone and audio device„ Enabling Bluetooth communications Connecting an external microphoneFrequently Asked Questions Troubleshooting„ Display Problems Troubleshooting™ Note „ a Password Problem „ Keyboard Problems„ Sleep or Hibernation Problems Troubleshooting „ Computer Screen Problems Screen is blankScreen is unreadable or distorted Incorrect characters appear on the screen „ Sound Problems„ Battery Problems „ a Hard Disk Drive Problem„ a Startup Problem „ Other Problems Your computer does not respondComputer does not start from a device you want Getting Help on the Web Getting Help and ServiceCalling the Customer Support Center Getting Help and ServiceGetting Help around the World „ Be Careful about Where and How You Work Safety, Use, and Care InformationSafety, Use, and Care Information „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Take Care in Setting Passwords „ Handle Storage Media and Drives Properly„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Display „ Cleaning Your Computer Keyboard„ Ergonomic Information Accessibility and Comfort„ Questions about Vision? „ What If You are Traveling?„ General Tips for Maintenance MaintenanceSafety, Use, and Care Information Warranty Information Appendix A. Warranty Information„ Types of Warranty Service Warranty Service Telephone Numbers Lenovo Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Memory ProcessorStorage device DisplayInterface Wireless featuresExpressCard slot Optical driveSize Environment Power source AC adapter Battery pack SpecificationsAppendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices „ Wireless Interoperability Wireless related information„ Usage Environment and Your Health „ Federal Communications Commission FCC Statement Electronic Emissions Notices„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ European Union EMC Directive Conformance Statement „ General Recycling Statement „ Japanese Vcci Class B StatementJapan Recycling Statements EU Weee Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Index Problems