Lenovo Y710 warranty a Password Problem, Keyboard Problems, Sleep or Hibernation Problems

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Chapter 4. Troubleshooting

My screen goes blank while the computer is on.

Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode:

Touch the touch pad.

Press any key.

Press the Power button.

A Password Problem

I forgot my password.

If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

If you forgot your HDD password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Keyboard Problems

A number appears when you enter a letter.

The numeric lock function is on. To disable it, press Fn + Insert.

All or some of the keys on the external numeric keypad do not work.

Make sure that the external numeric keypad is correctly connected to the computer.

Sleep or Hibernation Problems

The computer enters sleep mode unexpectedly.

If the processor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep mode.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Wireless LAN antennas Integrated cameraPower button Getting to Know Your Computer Computer displayTouch inductive panel and Multi-media buttons Novo buttonAC power adapter jack Getting to Know Your ComputerHdmi connector Specific models only Ieee 1394 connectorGetting to Know Your Computer Fan louvers VGA portRight-side View TV-in jack Specific models only Getting to Know Your Computer Optical driveSecurity keyhole Battery pack Battery latch manualBattery latch spring loaded Getting to Know Your Computer 2nd Hard Disk Drive SubwooferFront View Getting to Know Your Computer System status indicators Wireless device switchBass switch Multi-media reader slotBackground Lighting „ Putting your computer to Sleep „ Shutting Down Your computerAdjusting the display „ Adjusting the brightness„ Switching between wide screen and normal screen Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Touch inductive panel and multi-media buttonsUsing Your Computer Touch inductive panel ~ Multi-media buttons ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only For details, see OneKey Recovery User Guide „ Novo buttonDrive in use System status indicatorsNum Lock Using Your Computer Caps Lock Power IndicatorBattery Status Indicator Wireless Device IndicatorUsing the optical drive „ Inserting a disc„ Ejecting a disc Slot-in type„ Playing CDs/DVDs/Blu-ray Disc Media „ Copying files to CDs/DVDs„ Inserting a memory card „ Removing a memory cardUsing the TV function Specific models only „ Playing CDs„ Listening to music files „ Viewing photos „ Watching video files„ Watching TV „ Using Lenovo Remote Specific models only Navigate ShuttleCenter menuUsing the Integrated Camera „ Using EasyCaptureTo take pictures To view your picturesTo record a video To view your videosUsing the HaloLighting Using the Internet „ Using LAN port„ Using wireless LAN „ Using modem portSecuring your computer „ Using VeriFaceTo register your face „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor PasswordTo set a User Password Select Set Supervisor Password, and press the Enter keyChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer „ Checking Battery Status Using battery and AC adapter„ Your Computer Batteries „ Using the AC Adapter „ Charging the Battery „ Handling the BatteryUsing Your Computer Using external devices Connecting an Ieee 1394 device Using external devices„ Inserting a PCI Express card Connecting a PC card device„ Removing a PCI Express card Connecting an external display „ Connecting a VGA monitorConnecting a computer „ Connecting a DVI monitor Specific models onlyConnecting a headphone and audio device „ Switch between headphone/SPDIFConnecting an external microphone „ Enabling Bluetooth communicationsTroubleshooting Frequently Asked QuestionsTroubleshooting „ Display Problems™ Note „ Keyboard Problems „ a Password Problem„ Sleep or Hibernation Problems Troubleshooting Screen is blank „ Computer Screen ProblemsScreen is unreadable or distorted „ Sound Problems Incorrect characters appear on the screen„ a Hard Disk Drive Problem „ Battery Problems„ a Startup Problem Your computer does not respond „ Other ProblemsComputer does not start from a device you want Getting Help and Service Getting Help on the WebGetting Help and Service Calling the Customer Support CenterGetting Help around the World Safety, Use, and Care Information „ Be Careful about Where and How You Work„ Be Gentle with Your Computer Safety, Use, and Care Information„ Carry Your Computer Properly „ Handle Storage Media and Drives Properly „ Take Care in Setting Passwords„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Processor MemoryStorage device DisplayWireless features InterfaceExpressCard slot Optical driveSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Television output notice „ Export classification noticeAppendix D. Notices Wireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement„ European Union EMC Directive Conformance Statement „ Japanese Vcci Class B Statement „ General Recycling StatementEU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Problems Index