Lenovo Y710 warranty Calling the Customer Support Center, Getting Help and Service

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Chapter 5. Getting Help and Service

Calling the Customer Support Center ----------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

Machine Type and Model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Integrated camera Wireless LAN antennasNovo button Power buttonGetting to Know Your Computer Computer display Touch inductive panel and Multi-media buttonsGetting to Know Your Computer AC power adapter jackVGA port Hdmi connector Specific models onlyIeee 1394 connector Getting to Know Your Computer Fan louversRight-side View Security keyhole Getting to Know Your Computer Optical driveTV-in jack Specific models only Battery latch spring loaded Battery latch manualBattery pack Subwoofer Getting to Know Your Computer 2nd Hard Disk DriveFront View Multi-media reader slot Getting to Know Your Computer System status indicatorsWireless device switch Bass switchBackground Lighting „ Shutting Down Your computer „ Putting your computer to SleepUsing Your Computer Adjusting the display„ Adjusting the brightness „ Switching between wide screen and normal screenUsing the Touch Pad „ Numeric Keypad Using the KeyboardFn + PrtSc/SysRq System request „ Function Key Combinations„ Touch inductive panel and multi-media buttons Special keys and buttonsMulti-media buttons ~ Using Your Computer Touch inductive panel ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only „ Novo button For details, see OneKey Recovery User GuideNum Lock System status indicatorsDrive in use Wireless Device Indicator Using Your Computer Caps LockPower Indicator Battery Status IndicatorSlot-in type Using the optical drive„ Inserting a disc „ Ejecting a disc„ Copying files to CDs/DVDs „ Playing CDs/DVDs/Blu-ray Disc Media„ Removing a memory card „ Inserting a memory card„ Playing CDs Using the TV function Specific models only„ Listening to music files „ Watching TV „ Watching video files„ Viewing photos Navigate ShuttleCenter menu „ Using Lenovo Remote Specific models onlyTo view your pictures Using the Integrated Camera„ Using EasyCapture To take picturesTo view your videos To record a videoUsing the HaloLighting „ Using LAN port Using the Internet„ Using modem port „ Using wireless LANTo register your face „ Using VeriFaceSecuring your computer „ Using Passwords Changing or Removing the Supervisor Password To set a Supervisor PasswordSelect Set Supervisor Password, and press the Enter key To set a User PasswordHard Disk Passwords Changing or Removing the User PasswordTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer „ Your Computer Batteries Using battery and AC adapter„ Checking Battery Status „ Using the AC Adapter „ Handling the Battery „ Charging the BatteryUsing Your Computer Using external devices Using external devices Connecting an Ieee 1394 device„ Removing a PCI Express card Connecting a PC card device„ Inserting a PCI Express card „ Connecting a VGA monitor Connecting an external display„ Connecting a DVI monitor Specific models only Connecting a computer„ Switch between headphone/SPDIF Connecting a headphone and audio device„ Enabling Bluetooth communications Connecting an external microphoneFrequently Asked Questions Troubleshooting™ Note „ Display ProblemsTroubleshooting „ Sleep or Hibernation Problems „ a Password Problem„ Keyboard Problems Troubleshooting Screen is unreadable or distorted „ Computer Screen ProblemsScreen is blank Incorrect characters appear on the screen „ Sound Problems„ a Startup Problem „ Battery Problems„ a Hard Disk Drive Problem Computer does not start from a device you want „ Other ProblemsYour computer does not respond Getting Help on the Web Getting Help and ServiceCalling the Customer Support Center Getting Help and ServiceGetting Help around the World „ Be Careful about Where and How You Work Safety, Use, and Care Information„ Carry Your Computer Properly Safety, Use, and Care Information„ Be Gentle with Your Computer „ Other Important Tips „ Take Care in Setting Passwords„ Handle Storage Media and Drives Properly „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Display „ Cleaning Your Computer Keyboard„ Ergonomic Information Accessibility and Comfort„ Questions about Vision? „ What If You are Traveling?„ General Tips for Maintenance MaintenanceSafety, Use, and Care Information Warranty Information Appendix A. Warranty Information„ Types of Warranty Service Warranty Service Telephone Numbers Lenovo Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Display ProcessorMemory Storage deviceOptical drive Wireless featuresInterface ExpressCard slotSize Environment Power source AC adapter Battery pack SpecificationsAppendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice „ Wireless Interoperability Wireless related information„ Usage Environment and Your Health „ Federal Communications Commission FCC Statement Electronic Emissions Notices„ European Union EMC Directive Conformance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ General Recycling Statement „ Japanese Vcci Class B StatementJapan Recycling Statements EU Weee Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Index Problems