Lenovo Y710 warranty Getting Help around the World

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Chapter 5. Getting Help and Service

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in “Appendix A. Warranty Information” on page 77.

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting Help around the World-----------------------------

If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://consumersupport.lenovo.com, click Warranty, and follow the instructions on the screen.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Wireless LAN antennas Integrated cameraPower button Getting to Know Your Computer Computer displayTouch inductive panel and Multi-media buttons Novo buttonAC power adapter jack Getting to Know Your ComputerHdmi connector Specific models only Ieee 1394 connectorGetting to Know Your Computer Fan louvers VGA portRight-side View Getting to Know Your Computer Optical drive TV-in jack Specific models onlySecurity keyhole Battery latch manual Battery packBattery latch spring loaded Getting to Know Your Computer 2nd Hard Disk Drive SubwooferFront View Getting to Know Your Computer System status indicators Wireless device switchBass switch Multi-media reader slotBackground Lighting „ Putting your computer to Sleep „ Shutting Down Your computerAdjusting the display „ Adjusting the brightness„ Switching between wide screen and normal screen Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Touch inductive panel and multi-media buttonsUsing Your Computer Touch inductive panel ~ Multi-media buttons ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only For details, see OneKey Recovery User Guide „ Novo buttonSystem status indicators Drive in useNum Lock Using Your Computer Caps Lock Power IndicatorBattery Status Indicator Wireless Device IndicatorUsing the optical drive „ Inserting a disc„ Ejecting a disc Slot-in type„ Playing CDs/DVDs/Blu-ray Disc Media „ Copying files to CDs/DVDs„ Inserting a memory card „ Removing a memory cardUsing the TV function Specific models only „ Playing CDs„ Listening to music files „ Watching video files „ Viewing photos„ Watching TV „ Using Lenovo Remote Specific models only Navigate ShuttleCenter menuUsing the Integrated Camera „ Using EasyCaptureTo take pictures To view your picturesTo record a video To view your videosUsing the HaloLighting Using the Internet „ Using LAN port„ Using wireless LAN „ Using modem port„ Using VeriFace Securing your computerTo register your face „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor PasswordTo set a User Password Select Set Supervisor Password, and press the Enter keyChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer Using battery and AC adapter „ Checking Battery Status„ Your Computer Batteries „ Using the AC Adapter „ Charging the Battery „ Handling the BatteryUsing Your Computer Using external devices Connecting an Ieee 1394 device Using external devicesConnecting a PC card device „ Inserting a PCI Express card„ Removing a PCI Express card Connecting an external display „ Connecting a VGA monitorConnecting a computer „ Connecting a DVI monitor Specific models onlyConnecting a headphone and audio device „ Switch between headphone/SPDIFConnecting an external microphone „ Enabling Bluetooth communicationsTroubleshooting Frequently Asked Questions„ Display Problems Troubleshooting™ Note „ a Password Problem „ Keyboard Problems„ Sleep or Hibernation Problems Troubleshooting „ Computer Screen Problems Screen is blankScreen is unreadable or distorted „ Sound Problems Incorrect characters appear on the screen„ Battery Problems „ a Hard Disk Drive Problem„ a Startup Problem „ Other Problems Your computer does not respondComputer does not start from a device you want Getting Help and Service Getting Help on the WebGetting Help and Service Calling the Customer Support CenterGetting Help around the World Safety, Use, and Care Information „ Be Careful about Where and How You WorkSafety, Use, and Care Information „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Take Care in Setting Passwords „ Handle Storage Media and Drives Properly„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Processor MemoryStorage device DisplayWireless features InterfaceExpressCard slot Optical driveSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices Wireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ European Union EMC Directive Conformance Statement „ Japanese Vcci Class B Statement „ General Recycling StatementEU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Problems Index