Lenovo Y710 warranty Getting Help and Service, Getting Help on the Web

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Chapter 5. Getting Help and Service

Getting Help and Service -----------------------------------------

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting Help on the Web ------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo IdeaPad computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

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Contents Lenovo IdeaPad Y710 Page Contents Read This First Read This First Wireless LAN antennas Integrated cameraTouch inductive panel and Multi-media buttons Power buttonGetting to Know Your Computer Computer display Novo buttonAC power adapter jack Getting to Know Your ComputerGetting to Know Your Computer Fan louvers Hdmi connector Specific models onlyIeee 1394 connector VGA portRight-side View TV-in jack Specific models only Getting to Know Your Computer Optical driveSecurity keyhole Battery pack Battery latch manualBattery latch spring loaded Getting to Know Your Computer 2nd Hard Disk Drive SubwooferFront View Bass switch Getting to Know Your Computer System status indicatorsWireless device switch Multi-media reader slotBackground Lighting „ Putting your computer to Sleep „ Shutting Down Your computer„ Switching between wide screen and normal screen Adjusting the display„ Adjusting the brightness Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Touch inductive panel and multi-media buttonsUsing Your Computer Touch inductive panel ~ Multi-media buttons ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only For details, see OneKey Recovery User Guide „ Novo buttonDrive in use System status indicatorsNum Lock Battery Status Indicator Using Your Computer Caps LockPower Indicator Wireless Device Indicator„ Ejecting a disc Using the optical drive„ Inserting a disc Slot-in type„ Playing CDs/DVDs/Blu-ray Disc Media „ Copying files to CDs/DVDs„ Inserting a memory card „ Removing a memory cardUsing the TV function Specific models only „ Playing CDs„ Listening to music files „ Viewing photos „ Watching video files„ Watching TV „ Using Lenovo Remote Specific models only Navigate ShuttleCenter menuTo take pictures Using the Integrated Camera„ Using EasyCapture To view your picturesTo record a video To view your videosUsing the HaloLighting Using the Internet „ Using LAN port„ Using wireless LAN „ Using modem portSecuring your computer „ Using VeriFaceTo register your face „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor PasswordTo set a User Password Select Set Supervisor Password, and press the Enter keyChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Changing or Removing the HDD Passwords Removing 2nd Hard Disk Drive Using Your Computer „ Checking Battery Status Using battery and AC adapter„ Your Computer Batteries „ Using the AC Adapter „ Charging the Battery „ Handling the BatteryUsing Your Computer Using external devices Connecting an Ieee 1394 device Using external devices„ Inserting a PCI Express card Connecting a PC card device„ Removing a PCI Express card Connecting an external display „ Connecting a VGA monitorConnecting a computer „ Connecting a DVI monitor Specific models onlyConnecting a headphone and audio device „ Switch between headphone/SPDIFConnecting an external microphone „ Enabling Bluetooth communicationsTroubleshooting Frequently Asked QuestionsTroubleshooting „ Display Problems™ Note „ Keyboard Problems „ a Password Problem„ Sleep or Hibernation Problems Troubleshooting Screen is blank „ Computer Screen ProblemsScreen is unreadable or distorted „ Sound Problems Incorrect characters appear on the screen„ a Hard Disk Drive Problem „ Battery Problems„ a Startup Problem Your computer does not respond „ Other ProblemsComputer does not start from a device you want Getting Help and Service Getting Help on the WebGetting Help and Service Calling the Customer Support CenterGetting Help around the World Safety, Use, and Care Information „ Be Careful about Where and How You Work„ Be Gentle with Your Computer Safety, Use, and Care Information„ Carry Your Computer Properly „ Handle Storage Media and Drives Properly „ Take Care in Setting Passwords„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Storage device ProcessorMemory DisplayExpressCard slot Wireless featuresInterface Optical driveSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Television output notice „ Export classification noticeAppendix D. Notices Wireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement„ European Union EMC Directive Conformance Statement „ Japanese Vcci Class B Statement „ General Recycling StatementEU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Appendix D. Notices Trademarks Index Problems Index