Lenovo G400, G410 warranty Password Problem, Keyboard Problems

Lenovo EVEREST UG.book Page 40 Friday, August 17, 2007 5:40 PM

Solving Computer Problems

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode:

• Touch the touch pad.

• Press a key.

• Press the Power button.

A Password Problem

Problem:	I forgot my password.
Solution:	• If you forgot your user password, you must take your
	computer to a Lenovo authorized servicer or a marketing
	representative to have the password canceled.
	• If you forgot your HDD password, Lenovo authorized
	servicer cannot reset your password or recover data from
	the hard disk. You must take your computer to a Lenovo
	authorized servicer or a marketing representative to have
	the hard disk drive replaced. Proof of purchase is required,
	and a fee will be charged for parts and service.
	• If you forget your supervisor password, Lenovo authorized
	servicers cannot reset your password. You must take your
	computer to a Lenovo authorized servicer or a marketing
	representative to have the system board replaced. Proof of
	purchase is required, and a fee will be charged for parts and
	service.

Keyboard Problems

Problem:	A number appears when you type a letter.
Solution:	The numeric lock function is on. To disable it, press Fn + Insert.
Problem:	All or some of the keys on the external numeric keypad do not
	work.
Solution:	Make sure that the external numeric keypad is correctly
	connected to the computer.

40Lenovo 3000 G400 and G410 User Guide