Lenovo G400, G410 warranty Getting Help and Service

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Lenovo EVEREST UG.book Page 54 Friday, August 17, 2007 5:40 PM

Getting Help and Service

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://www.lenovo.com/support, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial numbers of your computer, monitor, and other components, or your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in Appendix A. Warranty Information.

Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://www.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

54Lenovo 3000 G400 and G410 User Guide

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Contents Lenovo 3000 G400 and G410 User Guide Page Contents Appendix D. Notices Read This First Vi Lenovo 3000 G400 and G410 User Guide Read This First Page Finding Information This Guide and Other PublicationsFinding Information Important Tips Be Careful about Where and How You WorkCaring for Your Computer Carry Your Computer Properly Caring for Your ComputerBe Gentle with Your Computer Other Important Tips Take Care in Setting PasswordsHandle Storage Media and Drives Properly Cleaning the Cover of Your Computer Cleaning Your Computer KeyboardCleaning Your Computer Display Lenovo Everest UG.book Page 8 Friday, August 17, 2007 540 PM Getting Started Top View Lenovo 3000 G400 and G410 Getting StartedKnowing the Parts Scroll Lock Power buttonComputer display Num LockMute button Novo buttonCustom button Touch padRight-side View AC power adapter jackWireless LAN*/Bluetooth* switch Security keyholeLeft-side View External headphone jack USB 2.0 port left sideExternal microphone jack PCI Express card slotBottom View Battery latch spring loadedBattery pack Hard Disk Drive compartmentFront View Accessibility and Comfort Ergonomic InformationWhat If You are Traveling? Questions about Vision?Numeric Keypad BasicsSpecial Keys and Buttons Function Key Combinations Using the Touch Pad Mute ButtonStatus Indicators System-status IndicatorsPower-status indicators Battery Status IndicatorPreventing Problems General Tips for Preventing ProblemsGetting Started Installing Device Drivers Sequence of installation Path of driversYour Computer Batteries Learn How to Achieve All Day ComputingChecking Battery Status Click the Notification Area tabUsing the AC Adapter Charging the Battery Handling the BatteryAttaching a Mechanical Lock Using PasswordsSecurity To set a User Password Changing or Removing the User PasswordTo set a Supervisor Password Changing or Removing the Supervisor PasswordHard Disk Passwords Changing or Removing the HDD Passwords Getting Started Solving Computer Problems Solving Computer Problems Frequently Asked QuestionsTroubleshooting Display ProblemsPassword Problem Keyboard ProblemsSleep or Hibernation Problems Computer Screen Problems Click Advanced SettingsBattery Problems Other Problems Hard Disk Drive ProblemStartup Problem Replacing the Battery Upgrading and Replacing DevicesReplacing the Battery Upgrading the Hard Disk DriveUpgrading the Hard Disk Drive Handling a hard disk driveUpgrading the Hard Disk Drive Replacing Memory Replacing Memory Replacing Memory Replacing Memory Getting Help on the Web Calling the Customer Support Center Getting Help and ServiceGetting Help and Service Getting Help and Service Getting Help around the World Getting Help and Service Product or Country or Region Type Machine Warranty Period Appendix A. Warranty InformationWarranty Information Type ServiceOn-site Service Types of Warranty ServiceCustomer Replaceable Unit CRU Service Courier or Depot ServiceLenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersPage Appendix B. Customer Replaceable Units CRUs Page Storage device Appendix C. Features and SpecificationsFeatures DisplayInterface FeaturesWireless features ExpressCard slotSpecifications SpecificationsSpecifications Appendix D. Notices Television output notice Wireless related informationWireless Interoperability FAX Usage Environment and Your HealthElectronic Emissions Notices Federal Communications Commission FCC StatementEuropean Union EMC Directive Conformance Statement Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation d’Industrie Canada Japanese Vcci Class B StatementEU Weee Statements General Recycling StatementJapan Recycling Statements Lenovo 3000 G400 and G410 User Guide Page IBM Lotus Software Offer U. S. Or Canada Call Latin American Countries Asia Pacific Countries TrademarksEuropean Countries Index Part Number