Lenovo G400, G410 warranty Hard Disk Drive Problem, Startup Problem, Other Problems

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Lenovo EVEREST UG.book Page 44 Friday, August 17, 2007 5:40 PM

Solving Computer Problems

A Hard Disk Drive Problem

Problem: The hard disk drive does not work.

Solution: In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly.

A Startup Problem

Problem: The Microsoft® Windows operating system will not start.

Solution: Use the OneKey Recovery to help solve or identify your problem. For details about OneKey Recovery, see Chapter 5, “Recovery Options,” on page 45

Other Problems

Problem: Your computer does not respond.

Solution: • To turn off your computer, press and hold the Power button for 4 seconds or more. If the computer still does not respond, remove the AC adapter and the battery.

•Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network.

Problem: The computer does not start from a device you want.

Solution: See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.

Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the “Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list.

44Lenovo 3000 G400 and G410 User Guide

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Contents Lenovo 3000 G400 and G410 User Guide Page Contents Appendix D. Notices Read This First Vi Lenovo 3000 G400 and G410 User Guide Read This First Page Finding Information This Guide and Other PublicationsFinding Information Caring for Your Computer Be Careful about Where and How You WorkImportant Tips Be Gentle with Your Computer Caring for Your ComputerCarry Your Computer Properly Handle Storage Media and Drives Properly Take Care in Setting PasswordsOther Important Tips Cleaning the Cover of Your Computer Cleaning Your Computer KeyboardCleaning Your Computer Display Lenovo Everest UG.book Page 8 Friday, August 17, 2007 540 PM Getting Started Knowing the Parts Getting StartedTop View Lenovo 3000 G400 and G410 Power button Computer displayScroll Lock Num LockNovo button Custom buttonMute button Touch padAC power adapter jack Wireless LAN*/Bluetooth* switchRight-side View Security keyholeLeft-side View USB 2.0 port left side External microphone jackExternal headphone jack PCI Express card slotBattery latch spring loaded Battery packBottom View Hard Disk Drive compartmentFront View Accessibility and Comfort Ergonomic InformationWhat If You are Traveling? Questions about Vision?Special Keys and Buttons BasicsNumeric Keypad Function Key Combinations Using the Touch Pad Mute ButtonStatus Indicators System-status IndicatorsPower-status indicators Battery Status IndicatorPreventing Problems General Tips for Preventing ProblemsGetting Started Installing Device Drivers Sequence of installation Path of driversLearn How to Achieve All Day Computing Checking Battery StatusYour Computer Batteries Click the Notification Area tabUsing the AC Adapter Charging the Battery Handling the BatterySecurity Using PasswordsAttaching a Mechanical Lock To set a User Password Changing or Removing the User PasswordTo set a Supervisor Password Changing or Removing the Supervisor PasswordHard Disk Passwords Changing or Removing the HDD Passwords Getting Started Solving Computer Problems Solving Computer Problems Frequently Asked QuestionsTroubleshooting Display ProblemsPassword Problem Keyboard Problems Sleep or Hibernation Problems Computer Screen Problems Click Advanced SettingsBattery Problems Startup Problem Hard Disk Drive ProblemOther Problems Replacing the Battery Upgrading and Replacing DevicesReplacing the Battery Upgrading the Hard Disk DriveUpgrading the Hard Disk Drive Handling a hard disk driveUpgrading the Hard Disk Drive Replacing Memory Replacing Memory Replacing Memory Replacing Memory Getting Help and Service Getting Help and ServiceGetting Help on the Web Calling the Customer Support Center Getting Help and Service Getting Help around the World Getting Help and Service Appendix A. Warranty Information Warranty InformationProduct or Country or Region Type Machine Warranty Period Type ServiceTypes of Warranty Service Customer Replaceable Unit CRU ServiceOn-site Service Courier or Depot ServiceLenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersPage Appendix B. Customer Replaceable Units CRUs Page Appendix C. Features and Specifications FeaturesStorage device DisplayFeatures Wireless featuresInterface ExpressCard slotSpecifications SpecificationsSpecifications Appendix D. Notices Wireless Interoperability Wireless related informationTelevision output notice FAX Usage Environment and Your HealthElectronic Emissions Notices Federal Communications Commission FCC StatementIndustry Canada Class B Emission Compliance Statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive Conformance Statement Japanese Vcci Class B StatementEU Weee Statements General Recycling StatementJapan Recycling Statements Lenovo 3000 G400 and G410 User Guide Page IBM Lotus Software Offer U. S. Or Canada Call Latin American Countries European Countries TrademarksAsia Pacific Countries Index Part Number