Lenovo G410 Getting Help and Service, Getting Help on the Web Calling the Customer Support Center

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Lenovo EVEREST UG.book Page 53 Friday, August 17, 2007 5:40 PM

Chapter 6. Getting Help and Service

Getting Help and Service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting Help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com.

You can find support information for your Lenovo 3000 computer at http://www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

© Copyright Lenovo 2007

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Contents Lenovo 3000 G400 and G410 User Guide Page Contents Appendix D. Notices Read This First Vi Lenovo 3000 G400 and G410 User Guide Read This First Page This Guide and Other Publications Finding InformationFinding Information Caring for Your Computer Be Careful about Where and How You WorkImportant Tips Be Gentle with Your Computer Caring for Your ComputerCarry Your Computer Properly Handle Storage Media and Drives Properly Take Care in Setting PasswordsOther Important Tips Cleaning Your Computer Keyboard Cleaning the Cover of Your ComputerCleaning Your Computer Display Lenovo Everest UG.book Page 8 Friday, August 17, 2007 540 PM Getting Started Knowing the Parts Getting StartedTop View Lenovo 3000 G400 and G410 Computer display Power buttonScroll Lock Num LockCustom button Novo buttonMute button Touch padWireless LAN*/Bluetooth* switch AC power adapter jackRight-side View Security keyholeLeft-side View External microphone jack USB 2.0 port left sideExternal headphone jack PCI Express card slotBattery pack Battery latch spring loadedBottom View Hard Disk Drive compartmentFront View Ergonomic Information Accessibility and ComfortQuestions about Vision? What If You are Traveling?Special Keys and Buttons BasicsNumeric Keypad Function Key Combinations Mute Button Using the Touch PadSystem-status Indicators Status IndicatorsBattery Status Indicator Power-status indicatorsGeneral Tips for Preventing Problems Preventing ProblemsGetting Started Sequence of installation Path of drivers Installing Device DriversChecking Battery Status Learn How to Achieve All Day ComputingYour Computer Batteries Click the Notification Area tabUsing the AC Adapter Handling the Battery Charging the BatterySecurity Using PasswordsAttaching a Mechanical Lock Changing or Removing the User Password To set a User PasswordChanging or Removing the Supervisor Password To set a Supervisor PasswordHard Disk Passwords Changing or Removing the HDD Passwords Getting Started Solving Computer Problems Frequently Asked Questions Solving Computer ProblemsDisplay Problems TroubleshootingKeyboard Problems Password ProblemSleep or Hibernation Problems Click Advanced Settings Computer Screen ProblemsBattery Problems Startup Problem Hard Disk Drive ProblemOther Problems Upgrading and Replacing Devices Replacing the BatteryUpgrading the Hard Disk Drive Replacing the BatteryHandling a hard disk drive Upgrading the Hard Disk DriveUpgrading the Hard Disk Drive Replacing Memory Replacing Memory Replacing Memory Replacing Memory Getting Help and Service Getting Help and ServiceGetting Help on the Web Calling the Customer Support Center Getting Help and Service Getting Help around the World Getting Help and Service Warranty Information Appendix A. Warranty InformationProduct or Country or Region Type Machine Warranty Period Type ServiceCustomer Replaceable Unit CRU Service Types of Warranty ServiceOn-site Service Courier or Depot ServiceWarranty Service Telephone Numbers Lenovo Warranty Service Telephone NumbersPage Appendix B. Customer Replaceable Units CRUs Page Features Appendix C. Features and SpecificationsStorage device DisplayWireless features FeaturesInterface ExpressCard slotSpecifications SpecificationsSpecifications Appendix D. Notices Wireless Interoperability Wireless related informationTelevision output notice Usage Environment and Your Health FAXFederal Communications Commission FCC Statement Electronic Emissions NoticesAvis de conformité à la réglementation d’Industrie Canada Industry Canada Class B Emission Compliance StatementEuropean Union EMC Directive Conformance Statement Japanese Vcci Class B StatementGeneral Recycling Statement EU Weee StatementsJapan Recycling Statements Lenovo 3000 G400 and G410 User Guide Page IBM Lotus Software Offer U. S. Or Canada Call Latin American Countries European Countries TrademarksAsia Pacific Countries Index Part Number