Lenovo Y510 warranty Troubleshooting, Frequently Asked Questions

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Chapter 3. Troubleshooting

Frequently Asked Questions ---------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see ”IdeaPad Y510 Setup Poster”.

What safety precautions should I follow when using my computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my computer?

See “Read This First” on page ii, and also See “Chapter 5. Safety, Use, and Care Information” on page 42 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix B. Customer Replaceable Units (CRUs)” on page 54 of this guide.

My computer is not operating properly.

Study the relevant information in Chapter 2.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see OneKey Recovery User Guide.

How can I contact the Customer Support Center?

See “Chapter 4. Getting Help and Service” on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, See “Warranty Service Telephone Numbers” on page 53.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix A. Warranty Information” on page 51.

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Contents Lenovo IdeaPad Y510 Page Contents Read This First Read This First Getting to Know Your Computer Top ViewWireless LAN antennas Battery Capacity indicatorsSystem status indicators Power buttonAC power adapter jack Left-sideViewGetting to Know Your Computer LAN portIeee 1394 connector Getting to Know Your Computer Fan louversVGA port PCI Express card new card slotRight-side View Headphone/SPDIF jack externalMicrophone jack external Getting to Know Your Computer Video jack Optical drive types vary by modelModem Port Security keyholeBattery latch spring loaded Bottom ViewSubwoofer Getting to Know Your Computer Battery pack Battery latch manualHard Disk Drive/ TV card Specific models only compartment ™ NotesFront View Wireless device switch Getting to Know Your Computer Array Microphone built-inMulti-media reader slot CIR portUsing Your Computer „ Putting your computer to Sleep„ Shutting Down Your computer ¾ WarningAdjusting the display „ Adjusting the brightness„ Switch between wide screen and normal screen Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Novo button„ Touch inductive panel and multi-media buttons Touch inductive panel a~lMulti-media buttons m~n System status indicators Drive in useNum Lock Using Your Computer Caps Lock Power IndicatorBattery Status Indicator Wireless Device IndicatorWatching TV and DVD Playing a CD„ Watching TV „ Watching DVDUsing the Integrated Camera „ Using PasswordsSecuring your computer To set a Supervisor Password Changing or Removing the Supervisor Password To set a User passwordChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Installing Device Drivers Changing or Removing the HDD PasswordsUsing battery and AC adapter „ Checking Battery Status„ Using the AC Adapter „ Your Computer Batteries„ Charging the Battery „ Handling the Battery Using Your Computer ™ NoteTroubleshooting Frequently Asked Questions„ Display Problems Troubleshooting„ a Password Problem „ Keyboard Problems„ Sleep or Hibernation Problems Troubleshooting „ Computer Screen Problems Screen is blankScreen is unreadable or distorted „ Sound Problems Incorrect characters appear on the screen„ Battery Problems „ a Hard Disk Drive Problem„ a Startup Problem „ Other Problems Your computer does not respondComputer does not start from a device you want Getting Help and Service Getting Help and ServiceGetting Help on the Web Getting Help and Service Getting Help around the World „ Be Careful about Where and How You Work Caring Your ComputerSafety, Use, and Care Information „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Take Care in Setting Passwords „ Handle Storage Media and Drives Properly„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Processor MemoryStorage device DisplayWireless features ExpressCard slotOptical drive CameraSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Television output notice Appendix D. NoticesWireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ European Union EMC Directive Conformance Statement For Taiwan „ Japanese Vcci Class B Statement„ General Recycling Statement EU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Copyright Lenovo 2007. All rights reserved. U.S. Government Appendix D. Notices Trademarks Index CPUIndex Handling