Lenovo Y510 warranty Getting Help and Service, Getting Help on the Web

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Chapter 4. Getting Help and Service

Getting Help and Service -----------------------------------------

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting Help on the Web ------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo IdeaPad computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the Customer Support Center ----------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

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Contents Lenovo IdeaPad Y510 Page Contents Read This First Read This First Getting to Know Your Computer Top ViewWireless LAN antennas Battery Capacity indicatorsSystem status indicators Power buttonAC power adapter jack Left-sideViewGetting to Know Your Computer LAN portIeee 1394 connector Getting to Know Your Computer Fan louversVGA port PCI Express card new card slotMicrophone jack external Right-side ViewHeadphone/SPDIF jack external Getting to Know Your Computer Video jack Optical drive types vary by modelModem Port Security keyholeSubwoofer Battery latch spring loadedBottom View Getting to Know Your Computer Battery pack Battery latch manualHard Disk Drive/ TV card Specific models only compartment ™ NotesFront View Wireless device switch Getting to Know Your Computer Array Microphone built-inMulti-media reader slot CIR portUsing Your Computer „ Putting your computer to Sleep„ Shutting Down Your computer ¾ WarningAdjusting the display „ Adjusting the brightness„ Switch between wide screen and normal screen Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Novo button„ Touch inductive panel and multi-media buttons Touch inductive panel a~lMulti-media buttons m~n Num Lock System status indicatorsDrive in use Using Your Computer Caps Lock Power IndicatorBattery Status Indicator Wireless Device IndicatorWatching TV and DVD Playing a CD„ Watching TV „ Watching DVDSecuring your computer Using the Integrated Camera„ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor Password To set a User passwordChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Installing Device Drivers Changing or Removing the HDD PasswordsUsing battery and AC adapter „ Checking Battery Status„ Using the AC Adapter „ Your Computer Batteries„ Charging the Battery „ Handling the Battery Using Your Computer ™ NoteTroubleshooting Frequently Asked Questions„ Display Problems Troubleshooting„ Sleep or Hibernation Problems „ a Password Problem„ Keyboard Problems Troubleshooting Screen is unreadable or distorted „ Computer Screen ProblemsScreen is blank „ Sound Problems Incorrect characters appear on the screen„ a Startup Problem „ Battery Problems„ a Hard Disk Drive Problem Computer does not start from a device you want „ Other ProblemsYour computer does not respond Getting Help on the Web Getting Help and ServiceGetting Help and Service Getting Help and Service Getting Help around the World „ Be Careful about Where and How You Work Caring Your Computer„ Carry Your Computer Properly Safety, Use, and Care Information„ Be Gentle with Your Computer „ Other Important Tips „ Take Care in Setting Passwords„ Handle Storage Media and Drives Properly „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Processor MemoryStorage device DisplayWireless features ExpressCard slotOptical drive CameraSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Television output notice Appendix D. NoticesWireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ European Union EMC Directive Conformance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ General Recycling Statement For Taiwan„ Japanese Vcci Class B Statement EU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Copyright Lenovo 2007. All rights reserved. U.S. Government Appendix D. Notices Trademarks Index CPUIndex Handling