Lenovo Y510 warranty Battery Problems, a Hard Disk Drive Problem, a Startup Problem

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Chapter 3. Troubleshooting

Battery Problems

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

For details, See “Checking Battery Status” in Chapter 2.

Your computer shuts down before the battery status indicator shows empty. -or-

Your computer operates after the battery status indicator shows empty.

Discharge and recharge the battery.

The operating time for a fully charged battery is short.

For details, see “Handling the Battery” in Chapter 2.

The computer does not operate with a fully charged battery.

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

The battery does not charge.

For details, see “Handling the Battery“ in Chapter 2.

A Hard Disk Drive Problem

The hard disk drive does not work.

In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly.

A Startup Problem

The Microsoft® Windows operating system will not start.

Use the OneKey Recovery to help solve or identify your problem. For details about OneKey Recovery, see OneKey Recovery User Guide.

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Contents Lenovo IdeaPad Y510 Page Contents Read This First Read This First Getting to Know Your Computer Top ViewSystem status indicators Wireless LAN antennasBattery Capacity indicators Power buttonGetting to Know Your Computer AC power adapter jackLeft-sideView LAN portVGA port Ieee 1394 connectorGetting to Know Your Computer Fan louvers PCI Express card new card slotRight-side View Headphone/SPDIF jack externalMicrophone jack external Modem Port Getting to Know Your Computer Video jackOptical drive types vary by model Security keyholeBattery latch spring loaded Bottom ViewSubwoofer Hard Disk Drive/ TV card Specific models only compartment Getting to Know Your Computer Battery packBattery latch manual ™ NotesFront View Multi-media reader slot Wireless device switchGetting to Know Your Computer Array Microphone built-in CIR port„ Shutting Down Your computer Using Your Computer„ Putting your computer to Sleep ¾ Warning„ Switch between wide screen and normal screen Adjusting the display„ Adjusting the brightness Using Your ComputerUsing the Touch Pad Using the Keyboard „ Numeric Keypad„ Function Key Combinations Fn + PrtSc/SysRq System requestSpecial keys and buttons „ Novo button„ Touch inductive panel and multi-media buttons Touch inductive panel a~lMulti-media buttons m~n System status indicators Drive in useNum Lock Battery Status Indicator Using Your Computer Caps LockPower Indicator Wireless Device Indicator„ Watching TV Watching TV and DVDPlaying a CD „ Watching DVDUsing the Integrated Camera „ Using PasswordsSecuring your computer To set a Supervisor Password Changing or Removing the Supervisor Password To set a User passwordChanging or Removing the User Password Hard Disk PasswordsTo set a hard disk password Installing Device Drivers Changing or Removing the HDD Passwords„ Using the AC Adapter Using battery and AC adapter„ Checking Battery Status „ Your Computer Batteries„ Charging the Battery „ Handling the Battery Using Your Computer ™ NoteTroubleshooting Frequently Asked Questions„ Display Problems Troubleshooting„ a Password Problem „ Keyboard Problems„ Sleep or Hibernation Problems Troubleshooting „ Computer Screen Problems Screen is blankScreen is unreadable or distorted „ Sound Problems Incorrect characters appear on the screen„ Battery Problems „ a Hard Disk Drive Problem„ a Startup Problem „ Other Problems Your computer does not respondComputer does not start from a device you want Getting Help and Service Getting Help and ServiceGetting Help on the Web Getting Help and Service Getting Help around the World „ Be Careful about Where and How You Work Caring Your ComputerSafety, Use, and Care Information „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Take Care in Setting Passwords „ Handle Storage Media and Drives Properly„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer DisplayAccessibility and Comfort „ Ergonomic Information„ What If You are Traveling? „ Questions about Vision?Maintenance „ General Tips for MaintenanceSafety, Use, and Care Information Appendix A. Warranty Information Warranty Information„ Types of Warranty Service Lenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersAppendix B. Customer Replaceable Units CRUs Storage device ProcessorMemory DisplayOptical drive Wireless featuresExpressCard slot CameraSpecifications Size Environment Power source AC adapter Battery packAppendix D. Notices „ Television output notice Appendix D. NoticesWireless related information „ Wireless Interoperability„ Usage Environment and Your Health Electronic Emissions Notices „ Federal Communications Commission FCC Statement„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ European Union EMC Directive Conformance Statement For Taiwan „ Japanese Vcci Class B Statement„ General Recycling Statement EU Weee Statements Japan Recycling Statements„ Disposing of a Lenovo Computer Components Copyright Lenovo 2007. All rights reserved. U.S. Government Appendix D. Notices Trademarks Index CPUIndex Handling