Lenovo 3000 Y410 warranty Getting Help and Service

Page 59

Lenovo 3000Y410 UG.book Page 51 Friday, September 14, 2007 1:37 PM

Chapter 6. Getting Help and Service

Getting Help and Service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting Help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com.

You can find support information for your Lenovo 3000 computer at http://www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

© Copyright Lenovo 2007

51

Image 59

Contents Lenovo 3000 Y410 User Guide Page Contents Appendix D. Notices Read This First Vi Lenovo 3000 Y410 User Guide Read This First Page This Guide and Other Publications Finding InformationFinding Information Important Tips Be Careful about Where and How You WorkCaring for Your Computer Carry Your Computer Properly Caring for Your ComputerBe Gentle with Your Computer Other Important Tips Take Care in Setting PasswordsHandle Storage Media and Drives Properly Cleaning Your Computer Keyboard Cleaning the Cover of Your ComputerCleaning Your Computer Display Caring for Your Computer Getting Started Top View Lenovo 3000 Y410 Getting StartedKnowing the Parts Computer display Wireless LAN antennasStatus indicators Integrated camera only on specific modelsKeyboard Battery packPower button Microphone built-inTouch pad button Volume buttonEQ button Touch padOptical drive types vary by model Right-side ViewVideo jack Eject buttonLeft-side View PCI Express card slot Ieee 1394 connectorUSB 2.0 port left side Multi-media reader slotMemory RAM compartment Battery latch spring loadedBottom View SubwooferRear View Internal speaker Wireless LAN/Bluetooth* switchFront View Infrared portErgonomic Information Accessibility and ComfortQuestions about Vision? What If You are Traveling?Numeric Keypad BasicsSpecial Keys and Buttons Function Key Combinations Using the Touch Pad Volume and Mute ButtonsMute button Volume button Indicator Meaning Status IndicatorsPower Indicator General Tips for Preventing Problems Preventing ProblemsGetting Started Sequence of installation Path of drivers Installing Device DriversClick the Notification Area tab Learn How to Achieve All Day ComputingChecking Battery Status Your Computer BatteriesUsing the AC Adapter Handling the Battery Charging the BatterySecurity Using Audio DJUsing the Integrated Camera MultimediaTo set a User Password Using PasswordsTo set a Supervisor Password Changing or Removing the User PasswordHard Disk Passwords Changing or Removing the Supervisor PasswordChanging or Removing the HDD Passwords Getting Started Solving Computer Problems Frequently Asked Questions Solving Computer ProblemsDisplay Problems TroubleshootingKeyboard Problems Password ProblemSleep or Hibernation Problems Click Advanced Settings Computer Screen ProblemsBattery Problems Other Problems Hard Disk Drive ProblemStartup Problem Upgrading and Replacing Devices Replacing the BatteryReplacing Memory Replacing the BatteryReplacing Memory Replacing Memory Getting Help on the Web Calling the Customer Support Center Getting Help and ServiceGetting Help and Service Getting Help and Service Getting Help around the World Getting Help and Service Type Service Appendix A. Warranty InformationWarranty Information Product or Country or Region Type Machine Warranty PeriodCourier or Depot Service Types of Warranty ServiceCustomer Replaceable Unit CRU Service On-site ServiceWarranty Service Telephone Numbers Lenovo Warranty Service Telephone NumbersPage Appendix B. Customer Replaceable Units CRUs Page Display Appendix C. Features and SpecificationsFeatures Storage deviceFeatures Specifications SpecificationsSpecifications Appendix D. Notices Television output notice Wireless related informationWireless Interoperability Usage Environment and Your Health FAXFederal Communications Commission FCC Statement Electronic Emissions NoticesJapanese Vcci Class B Statement Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation d’Industrie Canada European Union EMC Directive Conformance StatementGeneral Recycling Statement EU Weee StatementsJapan Recycling Statements Lenovo 3000 Y410 User Guide Page Lenovo 3000 Y410 User Guide Trademarks Page Camera 11, 12, 23 IndexPart Number