Lenovo 3000 Y410 warranty Getting Help and Service

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Lenovo 3000Y410 UG.book Page 52 Friday, September 14, 2007 1:37 PM

Getting Help and Service

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://www.lenovo.com/support, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial numbers of your computer, monitor, and other components, or your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in Appendix A. Warranty Information.

Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://www.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

52Lenovo 3000 Y410 User Guide

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Contents Lenovo 3000 Y410 User Guide Page Contents Appendix D. Notices Read This First Vi Lenovo 3000 Y410 User Guide Read This First Page Finding Information This Guide and Other PublicationsFinding Information Be Careful about Where and How You Work Caring for Your ComputerImportant Tips Caring for Your Computer Be Gentle with Your ComputerCarry Your Computer Properly Take Care in Setting Passwords Handle Storage Media and Drives ProperlyOther Important Tips Cleaning the Cover of Your Computer Cleaning Your Computer KeyboardCleaning Your Computer Display Caring for Your Computer Getting Started Getting Started Knowing the PartsTop View Lenovo 3000 Y410 Wireless LAN antennas Status indicatorsIntegrated camera only on specific models Computer displayBattery pack Power buttonMicrophone built-in KeyboardVolume button EQ buttonTouch pad Touch pad buttonRight-side View Video jackEject button Optical drive types vary by modelLeft-side View Ieee 1394 connector USB 2.0 port left sideMulti-media reader slot PCI Express card slotBattery latch spring loaded Bottom ViewSubwoofer Memory RAM compartmentRear View Wireless LAN/Bluetooth* switch Front ViewInfrared port Internal speakerAccessibility and Comfort Ergonomic InformationWhat If You are Traveling? Questions about Vision?Basics Special Keys and ButtonsNumeric Keypad Function Key Combinations Volume and Mute Buttons Mute button Volume buttonUsing the Touch Pad Status Indicators Indicator MeaningPower Indicator Preventing Problems General Tips for Preventing ProblemsGetting Started Installing Device Drivers Sequence of installation Path of driversLearn How to Achieve All Day Computing Checking Battery StatusYour Computer Batteries Click the Notification Area tabUsing the AC Adapter Charging the Battery Handling the BatteryUsing Audio DJ Using the Integrated CameraMultimedia SecurityUsing Passwords To set a User PasswordChanging or Removing the User Password To set a Supervisor PasswordChanging or Removing the Supervisor Password Hard Disk PasswordsChanging or Removing the HDD Passwords Getting Started Solving Computer Problems Solving Computer Problems Frequently Asked QuestionsTroubleshooting Display ProblemsPassword Problem Keyboard ProblemsSleep or Hibernation Problems Computer Screen Problems Click Advanced SettingsBattery Problems Hard Disk Drive Problem Startup ProblemOther Problems Replacing the Battery Upgrading and Replacing DevicesReplacing the Battery Replacing MemoryReplacing Memory Replacing Memory Getting Help and Service Getting Help and ServiceGetting Help on the Web Calling the Customer Support Center Getting Help and Service Getting Help around the World Getting Help and Service Appendix A. Warranty Information Warranty InformationProduct or Country or Region Type Machine Warranty Period Type ServiceTypes of Warranty Service Customer Replaceable Unit CRU ServiceOn-site Service Courier or Depot ServiceLenovo Warranty Service Telephone Numbers Warranty Service Telephone NumbersPage Appendix B. Customer Replaceable Units CRUs Page Appendix C. Features and Specifications FeaturesStorage device DisplayFeatures Specifications SpecificationsSpecifications Appendix D. Notices Wireless related information Wireless InteroperabilityTelevision output notice FAX Usage Environment and Your HealthElectronic Emissions Notices Federal Communications Commission FCC StatementIndustry Canada Class B Emission Compliance Statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive Conformance Statement Japanese Vcci Class B StatementEU Weee Statements General Recycling StatementJapan Recycling Statements Lenovo 3000 Y410 User Guide Page Lenovo 3000 Y410 User Guide Trademarks Page Index Camera 11, 12, 23Part Number