Kodak 2.2 manual Troubleshooting, Basic troubleshooting, Problem, Possible Solutions

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Troubleshooting

Basic troubleshooting

If you experience an error with your printer, restarting your printer will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to help troubleshoot your printer.

Problem

Printer does not power on

Printer not detected

Wireless connectivity

Carriage jam

Possible Solutions

Make sure you are using the power cord that came with your printer.

Make sure that the power cord is connected to the AC adaptor and is plugged into a socket or power strip.

Make sure that the power cord is securely connected to the power cord port in the back of the printer.

Make sure that your printer is plugged in and turned on. If you are using a USB cable, make sure that:

-it is a USB 2.0 high-speed cable.

-it is connected to both your printer and your computer.

-you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

If you are using a wireless connection, make sure:

-the Wi-Fi connectivity LED remains lit.

-the printer is connected to your wireless network. To check:

a.On the printer, press .

b.Press to select Network Settings, then press OK.

c.Press to select View Network Configuration, then press OK.

Make sure that the Active Connection Type is Wi- Fi, and that the IP Address is not all zeros.

-your router is transmitting data.

-the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

For additional information, go to www.kodak.com/go/ inkjetnetworking.

For wireless connectivity issues, go to www.kodak.com/go/ inkjetnetworking.

Open the access door and clear any obstructions.

Make sure that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

80	www.kodak.com/go/aiosupport

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Contents Kodak Hero 2.2 All-in-One Printer Page Online Printer Management Tool Printer OverviewNetworking Your Printer Handling PaperScanning Mobile PrintingCopying Maintaining Your Printer TroubleshootingFaxing Product and Safety Specifications Printer Overview ComponentsHome Centre Software Feature DescriptionControl panel Printer OverviewKodak Hero 2.2 All-in-One Printer Configuring printer settingsOrdering supplies Button Sounds Time to Low PowerDate and Time LanguageNetworking Your Printer Connecting to a wireless networkConnecting to a non-WPS wireless router Before you connectConnecting to a WPS wireless router Networking Your PrinterWith Push Button Configuration selected, press OK Setting up an IP AddressUsing Push Button Configuration Entering WPS PINViewing the network configuration Dynamic Dhcp Manual StaticSelect No, my printer is not listed, then click Next Printing the network configurationConnecting to another Kodak All-in-One Printer If your printer is connected to a computer with Windows OS Changing from USB to a wireless connectionSelect Apple System Preferences Select Yes, my printer is listed, then click NextDirectly from Home Centre Software v7.x or higher Accessing the Online Printer Management ToolOnline Printer Management Tool Press to select View Network Configuration, then press OK Using the Online Printer Management ToolConfiguring printer settings Online Printer Management ToolChanging the printer name Select General Friendly NameEditing the fax phonebook Adjusting fax settingsChanging fax settings Select Fax PhonebookSelect Scan To E-mail E-mail Profile Setting up Scan To E-mailCreating the outgoing e-mail profile Click Add New Outgoing E-mail Profile Setting up the e-mail address book Select Scan To E-mail E-mail Option Setting options for scan to e-mailSelect Scan To E-mail Address Book Kodak Hero 2.2 All-in-One Printer Adding a network folder profile Setting up Scan To Network FolderBefore you create a network folder profile Setting scan settings for scan to network folder Select Scan To Network Folder Scan SettingsSelect Copy & Print Copy Document or Copy Photo Changing printer settings for copying and printingChanging Copy Document and Copy Photo settings Changing Print Photo settings Select Copy & Print Print PhotoSetting up Cloud Printing Editing a Google Cloud Print AccountChanging the E-mail address for your printer Editing the settings for Kodak E-mail Print ServicePrinter Settings Allowed UsersPaper sizes Handling PaperPaper types Minimum size Maximum size Imperial units 6 x 216 x 356 mmLoading plain paper Envelope sizesLoading paper Loading photo paper Handling PaperLoading envelopes Using the scanner glassLoading originals Using the Automatic Document Feeder ADF Minimum size Maximum size Imperial units 9.8 x 11 xKodak Hero 2.2 All-in-One Printer Printing one-sided documents PrintingPrinting documents Printing two-sided documentsManual two-sided printing from a computer with Windows OS Automatic two-sided printing from a computer with MAC OSManual two-sided printing Manual two-sided printing from a computer with MAC OSViewing pictures on a memory card Printing picturesPrinting forms from the control panel PrintingPrinting from a memory card Using default settings to print a pictureChanging the settings and printing pictures Settings Print Photos OptionPrinting tagged pictures Transferring pictures to a computer Printing from a wireless devicePress for Remote Printing Settings Printing panoramic picturesTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OSPrinting using Google Cloud Print Mobile PrintingPrinting e-mails, documents and pictures Printing using Kodak E-mail Print ServicePrinting pictures from a mobile device Printing pictures from an iPhone, iPad or iPod Touch deviceMobile Printing Printing pictures from a Blackberry DevicePrinting pictures and documents from an Android OS Device Copying Using the default settings to copy a documentAdjusting the settings and copying a document Loading originals for copyingCopying Changing the number of copies of a documentEnlarging or reducing the size of a copy Copying a photo Using the default settings to copy a photoAdjusting the settings and copying a photo Darkening or lightening a copyCopy Photo Option Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photoTwo-sided copying Manual two-sided copyingScanning Before you begin scanningOptions SettingScanning Scanning from the printer control panel Setting OptionsLoading originals for scanning Scanning to a computerScanning to a memory card Scan OptionScanning to e-mail Scan Option SettingsScanning from the computer Scanning to network folderScanning from the Online Printer Management Tool Scanning multiple pictures simultaneouslySelect Picture or Document Select Colour or Black & White Before you begin faxing Connecting the printer for faxingFaxing Selecting the country/regionDetermining whether your phone line is dedicated or shared Faxing If you have an answering serviceEntering fax sender information Selecting fax settings Fax SettingFaxing Setting the answer mode auto answer or manual Working with the phonebook Using symbols in phonebook entriesSymbol Description Response by fax Adding a new phonebook entryEditing a phonebook entry Deleting a phonebook entryPrinting a fax cover Changing resolution and brightnessPreparing a fax for transmission Loading originals for faxingUsing the numeric keypad to send a fax Using the phonebook to send a faxUsing Quick Dial to send a fax Sending a faxSending a fax from your computer Receiving a faxDialling a recently faxed number Receiving a fax automaticallyReceiving a fax manually Fax settings reportPrinting fax reports Fax confirmationCancelling a fax Maintaining Your Printer General care and cleaningCleaning the scanner glass and document backing Maintaining Your Printer Replacing ink cartridges Do not use non-Kodak brand or refilled ink cartridgesRemove the cap Replacing the printhead Maintaining Your Printer Kodak Hero 2.2 All-in-One Printer Maintaining Your Printer Updating the software and printer firmware To update the softwareTo update the printer firmware Checking ink levels Monitoring and adjusting printer performanceResetting factory defaults Kodak Hero 2.2 All-in-One Printer Problem TroubleshootingBasic troubleshooting Possible SolutionsKodak Hero 2.2 All-in-One Printer Troubleshooting Getting help on the WebPower light What it means Power status lightWi-Fi status light Wi-Fi status lightPhoto printing features Product and Safety SpecificationsFeatures and Specifications Copy document featuresInput paper tray Copy photo featuresScanning features Output paper trayFax system Product and Safety SpecificationsAutomatic document feeder ADF for originals Paper types supportedConnectivity Physical specificationsInk cartridges Software supportSystem requirements Safety informationWarranty LCD screen safety Ink cartridge safetyCanadian statements Regulatory complianceFCC statement European compliance statementGerman compliance statement Reach Article 33 declarations Power supply informationEnergy Star Qualified Waste electrical and electronic equipment labellingWarranty Coverage Warranty InformationWarranty Declaration of Conformity