Kodak 2.2 manual Getting help on the Web, Troubleshooting

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Troubleshooting

Problem

Error codes/messages or other problems you cannot resolve

Possible Solutions

-Press .

-Press or to select Printer Settings, then press OK.

-Press to select Country/Region, then press OK.

-Press or to select your country, then press OK.

If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack.

For more information, go to www.kodak.com/go/ hero2_2support.

Go to www.kodak.com/go/hero2_2support, then type your error code or message.

If you need to contact Kodak (see www.kodak.com/go/ contact), have the following information available:

Kodak Service Number (located inside the printer when you open the access door)

Printer model number (located on the front of the printer)

Computer model, operating system and version of Home Centre Software

Exact wording of any error message(s) and the error code

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking.		www.kodak.com/go/inkjetnetworking

Search our knowledge base of Answers to Questions.		www.kodak.com/go/hero2_2support

Download the latest firmware and software for optimal		www.kodak.com/go/hero2_2downloads
printer performance.

Check the Extended User Guide for detailed		www.kodak.com/go/hero2_2manuals
instructions and the recommended system
requirements

Get help with problems you cannot resolve.		Contact Kodak at www.kodak.com/go/contact and have the
		following information available:
		- Kodak Service Number (located inside the printer when
		you open the access door)
		- Printer model number (located on the front of the
		printer)
		- Computer model, operating system and version of
		Home Centre Software
		- Exact wording of any error message(s) and the error
		code

82	www.kodak.com/go/aiosupport

Image 88

Contents Kodak Hero 2.2 All-in-One Printer Page Printer Overview Networking Your PrinterOnline Printer Management Tool Handling PaperCopying Mobile PrintingScanning Faxing TroubleshootingMaintaining Your Printer Product and Safety Specifications Printer Overview ComponentsFeature Description Control panelHome Centre Software Printer OverviewOrdering supplies Configuring printer settingsKodak Hero 2.2 All-in-One Printer Time to Low Power Date and TimeButton Sounds LanguageConnecting to a wireless network Connecting to a non-WPS wireless routerNetworking Your Printer Before you connectConnecting to a WPS wireless router Networking Your PrinterSetting up an IP Address Using Push Button ConfigurationWith Push Button Configuration selected, press OK Entering WPS PINViewing the network configuration Dynamic Dhcp Manual StaticConnecting to another Kodak All-in-One Printer Printing the network configurationSelect No, my printer is not listed, then click Next Changing from USB to a wireless connection Select Apple System PreferencesIf your printer is connected to a computer with Windows OS Select Yes, my printer is listed, then click NextOnline Printer Management Tool Accessing the Online Printer Management ToolDirectly from Home Centre Software v7.x or higher Using the Online Printer Management Tool Configuring printer settingsPress to select View Network Configuration, then press OK Online Printer Management ToolChanging the printer name Select General Friendly NameAdjusting fax settings Changing fax settingsEditing the fax phonebook Select Fax PhonebookCreating the outgoing e-mail profile Setting up Scan To E-mailSelect Scan To E-mail E-mail Profile Click Add New Outgoing E-mail Profile Setting up the e-mail address book Select Scan To E-mail Address Book Setting options for scan to e-mailSelect Scan To E-mail E-mail Option Kodak Hero 2.2 All-in-One Printer Before you create a network folder profile Setting up Scan To Network FolderAdding a network folder profile Setting scan settings for scan to network folder Select Scan To Network Folder Scan SettingsChanging Copy Document and Copy Photo settings Changing printer settings for copying and printingSelect Copy & Print Copy Document or Copy Photo Changing Print Photo settings Select Copy & Print Print PhotoSetting up Cloud Printing Editing a Google Cloud Print AccountEditing the settings for Kodak E-mail Print Service Printer SettingsChanging the E-mail address for your printer Allowed UsersHandling Paper Paper typesPaper sizes Minimum size Maximum size Imperial units 6 x 216 x 356 mmLoading paper Envelope sizesLoading plain paper Loading photo paper Handling PaperLoading originals Using the scanner glassLoading envelopes Using the Automatic Document Feeder ADF Minimum size Maximum size Imperial units 9.8 x 11 xKodak Hero 2.2 All-in-One Printer Printing Printing documentsPrinting one-sided documents Printing two-sided documentsAutomatic two-sided printing from a computer with MAC OS Manual two-sided printingManual two-sided printing from a computer with Windows OS Manual two-sided printing from a computer with MAC OSPrinting pictures Printing forms from the control panelViewing pictures on a memory card PrintingChanging the settings and printing pictures Using default settings to print a picturePrinting from a memory card Settings Print Photos OptionPrinting tagged pictures Printing from a wireless device Press for Remote Printing SettingsTransferring pictures to a computer Printing panoramic picturesTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OSPrinting using Google Cloud Print Mobile PrintingPrinting using Kodak E-mail Print Service Printing pictures from a mobile devicePrinting e-mails, documents and pictures Printing pictures from an iPhone, iPad or iPod Touch devicePrinting pictures and documents from an Android OS Device Printing pictures from a Blackberry DeviceMobile Printing Using the default settings to copy a document Adjusting the settings and copying a documentCopying Loading originals for copyingEnlarging or reducing the size of a copy Changing the number of copies of a documentCopying Using the default settings to copy a photo Adjusting the settings and copying a photoCopying a photo Darkening or lightening a copyCopy Photo Option Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photoTwo-sided copying Manual two-sided copyingScanning Before you begin scanningScanning SettingOptions Setting Options Loading originals for scanningScanning from the printer control panel Scanning to a computerScanning to a memory card Scan OptionScan Option Settings Scanning from the computerScanning to e-mail Scanning to network folderScanning from the Online Printer Management Tool Scanning multiple pictures simultaneouslySelect Picture or Document Select Colour or Black & White Connecting the printer for faxing FaxingBefore you begin faxing Selecting the country/regionDetermining whether your phone line is dedicated or shared Entering fax sender information If you have an answering serviceFaxing Selecting fax settings Fax SettingFaxing Setting the answer mode auto answer or manual Using symbols in phonebook entries Symbol Description Response by faxWorking with the phonebook Adding a new phonebook entryEditing a phonebook entry Deleting a phonebook entryChanging resolution and brightness Preparing a fax for transmissionPrinting a fax cover Loading originals for faxingUsing the phonebook to send a fax Using Quick Dial to send a faxUsing the numeric keypad to send a fax Sending a faxReceiving a fax Dialling a recently faxed numberSending a fax from your computer Receiving a fax automaticallyFax settings report Printing fax reportsReceiving a fax manually Fax confirmationCancelling a fax Cleaning the scanner glass and document backing General care and cleaningMaintaining Your Printer Maintaining Your Printer Replacing ink cartridges Do not use non-Kodak brand or refilled ink cartridgesRemove the cap Replacing the printhead Maintaining Your Printer Kodak Hero 2.2 All-in-One Printer Maintaining Your Printer To update the printer firmware To update the softwareUpdating the software and printer firmware Resetting factory defaults Monitoring and adjusting printer performanceChecking ink levels Kodak Hero 2.2 All-in-One Printer Troubleshooting Basic troubleshootingProblem Possible SolutionsKodak Hero 2.2 All-in-One Printer Troubleshooting Getting help on the WebPower status light Wi-Fi status lightPower light What it means Wi-Fi status lightProduct and Safety Specifications Features and SpecificationsPhoto printing features Copy document featuresCopy photo features Scanning featuresInput paper tray Output paper trayProduct and Safety Specifications Automatic document feeder ADF for originalsFax system Paper types supportedPhysical specifications Ink cartridgesConnectivity Software supportWarranty Safety informationSystem requirements LCD screen safety Ink cartridge safetyRegulatory compliance FCC statementCanadian statements European compliance statementReach Article 33 declarations Power supply information Energy Star QualifiedGerman compliance statement Waste electrical and electronic equipment labellingWarranty Information WarrantyWarranty Coverage Declaration of Conformity